IT Operations Analyst - Algoma

MCC • Algoma, WI

5d • Onsite

About The Position

Build your Career with an Industry Leader Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands. Scope of position: Reporting into the IT Operations Supervisor, the IT Ops Analyst provides technical support to the local plant and other sites within MCC, in the installation, modification, and maintenance of Multi-Color’s endpoint devices. Including but not limited to support for all PC, MacOS, mobile phones, and various printers. Monitor our Service desk queue and aim for first call resolution. Lead, assist, or be a member of IT projects as assigned which could include Active directory, ERP, as well as local plant projects. Why work at MCC: Competitive compensation Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Requirements

• Experience in managing Windows computers, including software installation and resolution of issues
• Self-motivated and capable of working with minimal supervision/direction.
• Experience configuring / troubleshooting issues / and deploying IT hardware such as printers, PC’s, and scan guns.
• Experience working independently as well as in a team setting.
• Basic understanding of networks and administration with knowledge of TCP/IP, DHCP, and DNS
• Strong analytical skills
• Effective communication and collaboration skills

Responsibilities

• Manage IT Support for the local plant and offer remote support for other North American sites
• Maintenance and installation of PC/MAC desktops and laptops plus printer support
• Maintenance and installation of MCC approved desktop/laptop software and other peripherals
• Collaborates with global leaders and teams to follow corporate standards across all levels of Plant infrastructure.
• Ensure implementation of global practices and standards.
• Perform on-site installation of equipment based on requests.
• Provide on-site as well as phone support based on business requests.
• Work within Active Directory modifying and creating user accounts.
• Troubleshoots IT hardware, software, and basic network issues at various sites
• Configure and deploy IT hardware equipment such as printers, PC’s, phones, and scan guns.
• Communicates to plant management - vendor onsite visits, service outages, and planned hardware / software deployments
• Attends scheduled staff meetings with Support and IT teams
• Follow and maintain hardware and software standards
• Utilize monitoring systems for potential or realized outages. Resolving or reporting as necessary
• Ability to be on call in a rotation to resolve off-hour support situations requiring immediate attention
• Adhere to ticket monitoring system and strive for a first call resolution.

Benefits

• Competitive compensation
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed