Analyst, IT Operations

Ciena Government Solutions • Baltimore, MD

7d

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. What will you do at Ciena? Learn: SD-WAN and Multi-Cloud secure connections Cloud-based firewalls, IDS & IPS Enterprise Network Enterprise Wi-Fi & BLE Remote Access Implement: Products – Ciena, VeloCloud, Zscaler, Aruba, Juniper, Palo Alto, Fortinet, F5 Cloud – Azure, AWS, OCI Interconnections, Firewalls & Web Application Firewalls Operational Support: Participate 24x7 scheduled On-call rotation Handle trouble ticket escalations from Service Desk, other IT teams or Business Units Drive escalations to resolution with technologies vendors Own Root Cause Analysis and Long-Term Fix Automation: Orchestration & Configuration Management – Terraform & Ansible Documentation: Generate & maintain via Agora, SharePoint Online and JIRA

Requirements

• B.S. degree computer science, related degree or relevant experience
• 5 - 8 years concentrated experience in the area of IT Network Infrastructure
• Require active working experience with network infrastructure, Wi-Fi, or firewalls solutions
• Strong knowledge of firewall management – Palo Alto or FortiGate
• Experienced in network troubleshooting tools (Protocol Analysis hardware/software & packet sniffer)
• Strong interpersonal skill with emphasis on collaboration, communication & organization
• Reliable work ethic to drive commitments to deliverables
• Open-minded to accept feedback to adjust then grow
• Be a Change Advocate to think and do things differently
• Growth mindset to keep learning

Nice To Haves

• Firewall, Wireless technology certifications desired, but not required
• Knowledge of Azure, AWS or OCI is a plus

Responsibilities

• Participate 24x7 scheduled On-call rotation
• Handle trouble ticket escalations from Service Desk, other IT teams or Business Units
• Drive escalations to resolution with technologies vendors
• Own Root Cause Analysis and Long-Term Fix
• Generate & maintain via Agora, SharePoint Online and JIRA

Benefits

• Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.
• We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
• At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.
• Ciena values the diversity of its workforce and respects its employees as individuals.
• We do not tolerate any form of discrimination.
• Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
• If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees