Senior IT Operations Analyst

CrackaJack Digital Solutions LLC • Las Vegas, NV

3d

About The Position

We are seeking a Senior IT Operations Analyst to provide advanced systems and application support within a hybrid enterprise environment. This role will focus on Tier 3 troubleshooting, incident ownership, vendor coordination, and supporting system upgrades and improvements across on-prem and cloud platforms.

Requirements

• 4–5+ years of experience in IT Operations, Systems Support, or Tier 3 Application Support
• Strong Windows Server troubleshooting experience
• Working knowledge of SQL for troubleshooting and data validation
• Experience managing escalations and leading incident resolution efforts
• Familiarity with ITSM platforms (ServiceNow or similar)
• Strong communication and stakeholder coordination skills

Nice To Haves

• Experience supporting hybrid environments (on-prem + cloud)
• Experience coordinating with vendors or MSP partners
• Experience supporting upgrades, migrations, or modernization initiatives
• Background in distributed or multi-site environments (hospitality, retail, gaming, etc.)

Responsibilities

• Lead complex incident resolution and escalation efforts across applications, systems, and infrastructure
• Perform advanced troubleshooting in Windows Server environments and backend systems
• Support and lead system and application upgrades, patches, and change activities
• Analyze logs and data, including basic SQL queries, to support root cause analysis
• Coordinate with vendor partners and internal IT teams to drive timely resolution of issues
• Maintain ownership of high-priority incidents including communication and post-incident reviews
• Develop and maintain runbooks and operational documentation
• Provide guidance to junior analysts when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees