Senior IT Operations Analyst

Technologent • Las Vegas, NV

5d • Onsite

About The Position

We are looking for a Senior IT Operations Analyst to provide advanced systems and application support and to lead upgrade and escalation efforts within our client's hybrid, enterprise IT environment. This role focuses on Tier 3 troubleshooting, vendor coordination, and supporting system improvements across on-prem and cloud platforms in hospitality and gaming operations. The ideal candidate brings strong technical depth, ownership of complex incidents, and experience leading upgrades or change-related activities in production environments.

Requirements

• 4–5 years of experience in IT operations, systems support, or Tier 3 application support roles
• Strong experience troubleshooting Windows Server environments
• Working knowledge of SQL for data validation, troubleshooting, or backend support
• Experience managing escalations and leading incident resolution efforts
• Familiarity with ITSM / ticketing systems (e.g., ServiceNow or similar)
• Excellent communication and stakeholder coordination skills

Nice To Haves

• Experience supporting hybrid environments (on-prem and cloud)
• Background working with third-party vendors or managed service providers
• Experience supporting upgrades, migrations, or platform modernization efforts
• Familiarity with distributed or multi-site operational environments (e.g., hospitality, retail, or gaming)

Responsibilities

• Lead and manage complex incident resolution and escalation efforts across applications, systems, and infrastructure
• Perform advanced troubleshooting on Windows Server environments and backend systems
• Support and lead system and application upgrades, patches, and change activities
• Analyze data and logs, including basic SQL queries, to support root cause analysis and issue resolution
• Coordinate closely with vendor partners and internal IT teams to drive timely, high-quality resolutions
• Maintain ownership of high-priority incidents, including communication, status reporting, and post-incident reviews
• Develop and refine runbooks, support documentation, and operational best practices
• Provide guidance and mentoring to junior analysts as needed

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees