IT Operations Analyst IV
TD•Toronto, ON
•Onsite
About The Position
We’re hiring a Network Analyst IV to join the Operations Support Group (OSG Network) team in Barrie. In this role, you’ll provide Level 2 operational support for a large-scale enterprise network environment and help maintain the stability, availability, and performance of business-critical services. If you’re experienced in network operations, enjoy troubleshooting complex issues, and work well in fast-paced environments, this could be a strong fit.
Requirements
- Strong experience supporting enterprise network environments
- Solid understanding of TCP/IP, routing, switching, and telecommunications connectivity
- Strong communication skills, both written and verbal
- Ability to stay organized, manage multiple priorities, and work effectively in a high-tempo environment
- A collaborative, self-motivated, and detail-oriented approach
- Experience with Cisco routers and switches
- Experience with Firewalls, Load balancers, and Aruba wireless technologies
- Experience with Switching and routing across: Cisco Catalyst 2950, 2960, 2970, 3550, 3560X, 3750, 3850, and 6500 series
- Experience with Cisco Nexus 2000, 5000, 7000, and 9000 series
- Experience with SD-WAN, including Cisco/Viptela
- Experience with Aruba Silver Peak, Aruba CX switches
- Technology degree, diploma, or equivalent work experience
- CCNP certification is required
- Minimum 3 years of Network Operations experience
Nice To Haves
- Experience with Palo Alto Firewalls
- Experience with F5 Load Balancers
- Experience with Aruba or Cisco wireless solutions
- Experience with VMware NSX
- Experience with Virtualization
- Experience with Cloud computing
- Experience with Network security
- Experience with VMware
- Experience with AWS
- Experience with Tivoli ITNM
- Experience with PagerDuty
- Experience with SevOne
- Experience with Infoblox
- Experience with ExtraHop
- PCNSE is an asset
- Microsoft Azure certification is an asset
Responsibilities
- Provide Level 2 support for enterprise network infrastructure
- Monitor, investigate, and respond to network incidents and service alerts
- Troubleshoot issues across LAN, MAN, WAN, RLAN, wireless, firewall, load balancing, and optical environments
- Support incident management and service restoration activities
- Perform problem determination and root cause identification across multiple network technologies
- Work closely with internal teams, clients, and vendors to resolve technical issues
- Use enterprise monitoring and diagnostic tools to assess network performance and health
- Strong contribution to the ongoing stability and resilience of a 24/7 network operations environment
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
