IT Operations Analyst II
About The Position
TD Batch Operations is a 7/24/365 Service Availability (Multi-Site Coverage) department responsible for providing front line support and monitoring of the banks critical batch environment. Canadian and US critical application Batch and File Transmission processing. In this role you would be responsible for monitoring TD banks production batch and file transfers, providing incident and management as well monitoring SLA/SLO's. You would be working on the mainframe with distributed systems, using tools such as CA7,TSO,Autosys, Idash, Tibco MFT, ServiceNow and others. Batch Operations provides front line support and monitoring of the banks critical batch environment. The primary focus of the team is monitoring / surveillance / L1 support of the following platforms: US mainframe batch processing CDN mainframe batch processing CDN / US Distributed Batch Processing across CA7 and Autosys File transmission across TCP / FTP / NDM / Tibco platforms Incident Management Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders Ensure timely notification and escalation of possible or occurring issues/problems, options and recommendations for prompt resolution Resolution of customer / client requests Change Management Provide effective change management discipline, ensuring stability to the production environment May perform testing according to test plans, monitor and report on results, and work with others on problem resolution Support the installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholders The department is 24/7/365, operating 12hr shifts on rotating basis (including holidays), rotating shift hours are 7am to 7pm, and 7pm to 7am. (refer to shift rotation example below) This position will require you to work from the following location: SOC Datacentre (740 Progress Ave Scarborough, Ontario, Canada M1H 2X3)
Requirements
- Working on the mainframe with distributed systems
- Using tools such as CA7, TSO, Autosys, Idash, Tibco MFT, ServiceNow and others
- Monitoring / surveillance / L1 support of US mainframe batch processing
- Monitoring / surveillance / L1 support of CDN mainframe batch processing
- Monitoring / surveillance / L1 support of CDN / US Distributed Batch Processing across CA7 and Autosys
- Monitoring / surveillance / L1 support of File transmission across TCP / FTP / NDM / Tibco platforms
Responsibilities
- Monitoring TD banks production batch and file transfers
- Providing incident and management
- Monitoring SLA/SLO's
- Effectively handle incident management for outages
- Effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders
- Ensure timely notification and escalation of possible or occurring issues/problems, options and recommendations for prompt resolution
- Resolution of customer / client requests
- Provide effective change management discipline, ensuring stability to the production environment
- May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
- Support the installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholders
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
