IT Operations Analyst II-Batch Operations

TD•Toronto, ON

3d•CA$52,700 - CA$74,400•Onsite

About The Position

TD Batch Operations is a 7/24/365 Service Availability (Multi-Site Coverage) department responsible for providing front line support and monitoring of the banks critical batch environment. This includes Canadian and US critical application Batch and File Transmission processing. In this role, you would be responsible for monitoring TD banks production batch and file transfers, providing incident and management, as well as monitoring SLA/SLO's. You would be working on the mainframe with distributed systems, using tools such as CA7, TSO, Autosys, Idash, Tibco MFT, ServiceNow and others. The primary focus of the team is monitoring / surveillance / L1 support of US mainframe batch processing, CDN mainframe batch processing, CDN / US Distributed Batch Processing across CA7 and Autosys, and File transmission across TCP / FTP / NDM / Tibco platforms.

Requirements

Working on the mainframe with distributed systems.
Using tools such as CA7, TSO, Autosys, Idash, Tibco MFT, ServiceNow and others.

Responsibilities

Monitoring TD banks production batch and file transfers.
Providing incident and management.
Monitoring SLA/SLO's.
Effectively handle incident management for outages.
Effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders.
Ensure timely notification and escalation of possible or occurring issues/problems, options and recommendations for prompt resolution.
Resolution of customer / client requests.
Provide effective change management discipline, ensuring stability to the production environment.
May perform testing according to test plans, monitor and report on results, and work with others on problem resolution.
Support the installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholders.