IT Operations Analyst – Executive Support
About The Position
The IT Operations Analyst will support executive leadership and their staff, primarily based out of the St. Paul, MN headquarters, with flexibility to travel to local offices and off-site events. This role requires exceptional customer service skills, a high level of professionalism, and experience supporting executive-level stakeholders. The ideal candidate will bring strong communication, technical support, and analytical skills. This role involves collaborating across support teams to troubleshoot issues, gather insights, and maintain knowledge articles, all with the goal of delivering an outstanding executive support experience. Additionally, this role supports audio/visual technologies and includes coaching and mentoring technical team members.
Requirements
- Bachelor’s degree in a technical field with 8 years of experience, or high school diploma/GED with 12 years of equivalent experience
- At least 1 year of experience in a technical support role
- Experience with audio/visual technology (hardware and software)
- Experience supporting Windows, Mac OS, and mobile operating systems
- Experience with mobile device management (e.g., Intune)
- Experience with Office 365, OneDrive, Active Directory, ticketing systems, and Microsoft Teams
- Strong customer service orientation
- Excellent verbal and written communication skills
- Ability to work flexible hours, including occasional evenings and weekends
- Willingness to travel and work off-site
Nice To Haves
- Experience supporting C-suite executives
- Experience leading or mentoring a technical team
- Ability to adapt in a fast-paced, changing environment
- Strong problem-solving skills and ability to work under pressure
- Collaborative, team-oriented mindset
Responsibilities
- Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance
- Support audio, video, and conferencing technologies for meetings and events
- Develop processes and knowledge base (KB) articles for common issue resolution
- Perform root-cause analysis and coordinate with support teams to implement corrective actions
- Support executive meetings, both on-site and off-site, including AV setup and troubleshooting
- Be readily available to support executives and their staff
- Conduct site evaluations and risk assessments for executive and board meetings
- Support Windows, Mac OS, mobile operating systems, and general IT-related issues
- Manage mobile devices using tools such as Intune (Android & iOS)
- Work with Office 365, OneDrive, Active Directory, ticketing systems, and Microsoft Teams
Benefits
- Comprehensive and market-competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
