IT Operations Administrator

The National Society of Leadership and Success (NSLS)

12d•Remote

About The Position

The IT Operations Administrator will join a team of 80+ purpose-driven staff members in a friendly, focused, fast-paced remote environment. The National Society of Leadership and Success (NSLS) is the largest leadership honor society in the United States, with over 800 chapters and more than 2 million members serving institutions in all 50 states. The IT Operations Administrator will be responsible for supporting the day-to-day IT operational needs of a fully remote workforce. This position will report directly to the CFO and will partner closely with department heads across the organization to ensure employees have the tools, access, and support they need to perform at their best. The IT Operations Administrator will own the full lifecycle of employee technology from procurement and setup through vendor management, license distribution, and user access administration in a cloud-first environment.

Requirements

2+ years of experience in a similar role
Experience troubleshooting hardware and software systems
Proficient with Mac and Windows OS and standard desktop applications across both platforms
Familiar with a range of software and hardware
Experience administering Google Workspace, including user provisioning, group management, and organizational settings
Experience supporting a distributed or fully remote workforce preferred
Awareness of current standards and trends in IT and emerging technology
Superior analytical and problem-solving abilities
Experience managing multiple IT initiatives and priorities simultaneously in a fast-paced environment.
Strong collaboration skills and the ability to partner effectively with stakeholders across departments.
Exemplary written and verbal communication skills; ability to explain complex technical information to non-technical colleagues in clear, simple language
Familiarity with onsite or cloud-based PBX telephony systems
A passion for continuous learning and innovation, with the ability to stay current with emerging technologies and apply new knowledge to improve processes and systems

Nice To Haves

Bachelor's degree in computer science, engineering, or related field, preferred

Responsibilities

Procure, configure, and manage employee workstations and hardware for a fully remote workforce
Set up new employee accounts, profiles, and access across all organizational systems; handle account changes and offboarding
Manage the distribution and tracking of software licenses and seats across the organization, ensuring employees have appropriate access
Administer Google Workspace and other cloud-based services used by staff
Install, configure, and upgrade hardware and software components remotely
Manage vendor relationships for IT products and services, including contract oversight, renewals, and service-level agreements
Evaluate and recommend new technology tools and software to improve organizational efficiency
Troubleshoot and resolve hardware and software issues for remote staff in a timely manner
Provide technical and operational support to employees across all departments in a fully remote environment
Maintain an accurate inventory of IT equipment and software assets
Evaluate emerging technologies, automation tools, and AI-enabled solutions that improve organizational efficiency and employee productivity
Administer and support organizational SaaS platforms, including user provisioning, license management, integrations, and troubleshooting
Develop and maintain IT documentation, system inventories, standard operating procedures, and knowledge base resources
Partner with department heads to understand IT needs and ensure employees have the tools to do their jobs effectively
Communicate progress on IT projects and initiatives at regular intervals to Finance leadership