IT Operations Administrator

ICCU•Chubbuck, ID

About The Position

The IT Operations Administrator supports daily IT operations by managing identity and access controls, overseeing asset lifecycle and budgeting, conducting audits, and provisioning training environments. This role ensures secure, efficient, and compliant IT systems while maintaining adherence to established processes across the organization.

Requirements

Bachelor’s degree required.
0-3 years of experience in IT operations or relevant experience.
Basic understanding of IT systems and security principles.
Familiarity with ITIL principles or ticketing systems (e.g., Jira, ServiceNow, JSM).
Strong organizational, analytical, and communication skills.
Must be eligible for membership at ICCU to obtain employment.

Nice To Haves

A degree in Computer Science, Computer Information Systems, or Business preferred.
ITIL Foundation or CompTIA Network+, CompTIA Security+.

Responsibilities

Administer and maintain accurate user access permissions across multiple platforms (Active Directory, SaaS applications, on-prem systems).
Assist with IT asset inventory updates, audits and lifecycle tracking.
Ensure asset costs stay within the IT budget.
Support setup and maintenance of training environments to ensure full readiness for training classrooms including oversight of system refreshes and upgrades.
Generate and distribute operational reports (asset utilization, compliance status, permissions and budgets).
Maintain accurate documentation for processes and configurations.
Oversee change control and assist in audits.
Assist with internal and external audits, ensuring adherence to IT governance frameworks.
Deliver monthly IT and Green Team training while maintaining high-quality, up-to-date operational documentation.
Maintain IT documentation standards, ensuring accuracy, consistency, and accessibility across all teams.
Provide Tier 3 operational support for escalated issues.
Other duties as assigned.