IT Onsite Technician - Volusia County FL

Intrado Life & Safety, Inc. • UNAVAILABLE, Florida

2d • Onsite

About The Position

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

This role will work with a customer in Volusia County installing and maintaining our equipment so candidates must be located in or near Volusia County. Shift is: (11am -7pm Monday through Friday).

Requirements

• High school diploma or GED required
• Minimum 2 years of technical customer service experience required
• Minimum 2 years experience with networking, Windows based servers and workstations required
• Basic knowledge of Word and Excel required
• On-call required
• Candidates must have their own working vehicle

Nice To Haves

• Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred
• Minimum one year installation or software training experience preferred
• Ability to reimage servers is a plus
• Minimum 1 year experience with Oracle and SQL preferred
• Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
• Basic telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred

Responsibilities

• Responsible for participating in the maintenance of 911 call handling and dispatch systems
• Travel to customer site for maintenance and troubleshooting of software and hardware
• Provide onsite training for all assigned products
• Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
• Provide remote support to the customers as needed

Benefits

• medical, dental, vision, life and disability coverage
• paid time off
• a 401(k) retirement plan
• paid parental leave
• access to a robust library of personal and professional training resources
• employee discounts
• critical illness
• hospital indemnity
• access to legal support
• pet insurance
• identity theft protection
• an EAP (Employee Assistance Program) that includes free mental health resources/support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED