IT Onsite Support (Cambridge, English)

D-ploy•Cambridge, MA

3d•Onsite

About The Position

D-ploy is a company providing IT and engineering solutions with projects worldwide, including in Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States. They deliver outstanding, innovative services to numerous industry-leading clients, optimizing IT productivity and contributing to their success and corporate values. The company is looking for committed, flexible, and solution-oriented individuals who are willing to work on-site in Cambridge, MA, United States and become part of a dynamically growing, international organization.

Requirements

Completed IT training or a comparable qualification
2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
Strong knowledge in analyzing and resolving user and system issues
Structured, solution-oriented, and independent working style
Good technical and organizational understanding
Service-oriented, friendly, and professional demeanor when dealing with users
Clear and effective communication of solutions to customers and colleagues
Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach
Team player with experience working in international, multicultural teams
Fluent English, both written and spoken
Candidates must provide a criminal record certificate (not older than three months).

Responsibilities

First- and second-level support for internal users
Analysis, prioritization, and sustainable resolution of IT incidents and service requests
Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
Setup, configuration, and maintenance of workstations (hardware and software)
Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
Installation, configuration, and maintenance of standard software and specialized applications
Execution of software rollouts, updates, and patches
Collaboration with product management, development, and other departments
Creation of reports, documentation, and knowledge base articles