IT Onsite Support (Cambridge, English)

D-ploy•Cambridge, MA

20h•Onsite

About The Position

D-ploy is a company that provides IT and engineering solutions globally, with projects in countries like Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States. They deliver innovative services to industry-leading clients, aiming to optimize IT productivity and contribute to client success. The company is seeking committed, flexible, and solution-oriented individuals to work on-site in Cambridge, MA, United States, and join a dynamically growing, international organization.

Requirements

Completed IT training or a comparable qualification
2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
Strong knowledge in analyzing and resolving user and system issues
Structured, solution-oriented, and independent working style
Good technical and organizational understanding
Service-oriented, friendly, and professional demeanor when dealing with users
Clear and effective communication of solutions to customers and colleagues
Ability to handle multiple tasks simultaneously and set priorities with a customer-focused approach
Team player with experience working in international, multicultural teams
Fluent English, both written and spoken
Candidates must provide a criminal record certificate (not older than three months)

Responsibilities

First- and second-level support for internal users
Analysis, prioritization, and sustainable resolution of IT incidents and service requests
Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes
Setup, configuration, and maintenance of workstations (hardware and software)
Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
Installation, configuration, and maintenance of standard software and specialized applications
Execution of software rollouts, updates, and patches
Collaboration with product management, development, and other departments
Creation of reports, documentation, and knowledge base articles