IT Officer

University of New Mexico•Albuquerque, NM

7d•$8,200 - $9,655•Hybrid

About The Position

The University of New Mexico (UNM) School of Engineering (SoE) and Office of the Chief Information Officer (CIO) seek a highly motivated, dynamic, detail-oriented, and organized individual to join the OVPR/CIO teams as an Information Technology Officer (ITO). This position is foundational to the UNM IT Campus Outreach program, with a matrixed reporting structure integrating operational oversight from the SoE and planning/coordination from the office of the CIO. This strategy ensures consistent access to the full range of expertise and technology solutions available to campus and integrates academic and research IT services into a support structure focused on customer experience. The selected individual will work independently and as part of the UNM IT team to coordinate the administration of information technology (IT) services for the SoE, including academic and administrative units and SoE Research Centers. The position serves as the information technology manager for SoE, while also participating with campus-wide IT resources and initiatives to ensure effective and efficient pathways for the research community. This position will be responsible for promoting, supporting, and advocating for the SoE’s strategic initiatives, as well as for the needs of SoE’s research community, especially those differentiated from other administrative or academic areas. The SoE ITO will manage specific research-facing information technology resources and actively participate in supporting these efforts by representing the IT needs of the research community on technology committees, providing strategic insights into research-based cybersecurity and data management/sharing needs, serving as the point of contact for communicating major IT-related initiatives, and developing and managing a shared services model for IT personnel in SoE units and RCIs.

Requirements

Bachelor's degree
At least 5 years of progressively responsible work experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Advanced knowledge and understanding of the current and developing strategic information requirements and approaches of a major research university.
Knowledge of current trends and developments in information technology, particularly related to academic IT research support such as research cybersecurity, data management, and data sharing.
Familiarity with federal, state, and other regulatory compliance issues, especially those that pertain to research and research IT.
Strong interpersonal and communication skills and the ability to work effectively within a team environment, and with a wide range of individuals and constituencies in a diverse community.
Advanced verbal and written communication skills and the ability to present effectively to small and large groups.
Experience with developing and leading technical training and education programs.
Ability to provide leadership, strategic planning, and personnel management in a matrixed organizational structure of personnel with diverse skills at multiple distributed locations.
Ability to provide strategic guidance and counsel to the OVPR executive committee in the assessment and development of existing and/or proposed IT systems specifically for research and/or that might impact research at UNM.
Ability to develop appropriately structured internal and external request for proposals, along with the ability to evaluate proposals in reference to innovative IT services in the research environment.
Ability to maintain confidentiality.

Nice To Haves

Master’s degree from an accredited institution in an area related to the duties and responsibilities specified.
Direct experience working as an IT service provider to help meet research security and IT needs.
Demonstrated subject matter expertise for security standards and frameworks, rules, and regulations, especially those provided by federal agencies specific to federally funded research.
Direct experience supporting Linux workstations and servers.
Effective at leading collaboration amongst teams working in different research disciplines.

Responsibilities

Serve as a principal point of collaboration, leadership, and expertise as the lead IT liaison with senior administration, faculty, staff, and students in the SoE, including the academic, administrative units and SoE Research Centers, to understand and interpret client needs and effectively collaborate across the organization.
Direct, coordinate, and participate in the local implementation of University IT operations, projects, and programs, utilizing established project management principles and practices, thereby ensuring alignment of IT services with the needs of the SoE.
Advocate for and lead the development of new IT services in support of academics and research, including eliciting requirements, advising on best practices at other institutions, managing service development and deployment, and creation of appropriate service level agreements.
Develop and manage a model for shared IT services within the SoE; provide supervision, mentoring, and technical leadership to this group; work with this group and other administrative staff to maintain essential IT operations, including operating systems, security tools, applications, servers, software and hardware.
Participate in and maintain regular cybersecurity assessments within the SoE units and centers, including applying IT security principles, configuring security settings, completing system audits, and providing expertise and guidance to the entire SoE community on such matters.
Lead the development of new IT services in support of research, including eliciting requirements, managing service development and deployment, and creating service level agreements.
Maintain currency of knowledge with respect to state-of-the-art technology.
Collaborate on the creation, education, and production of training materials on cybersecurity, data management and sharing, compliance needs, and other aspects of IT.
Prepare reports, briefings, presentations, and responses on strategic planning issues related to IT issues, as appropriate.
Review vendor contracts and coordinate IT purchases (hardware, software, and services) to ensure effective deployment of solutions aligned with SoE needs.
Participate in the development of IT Service Catalog offerings, Service Level Agreements, and Operating Level Agreements consistent with the needs of the organization.
Participate as a member of the IT management team in planning, problem resolution, and reviewing department performance.
May recommend and participate in the development of university policies and procedures; may serve on university planning and policy-making committees.
Performs miscellaneous job-related duties as assigned.