IT & Office Operations Manager

3D Glass Solutions, Inc-•Albuquerque, NM

2d•Hybrid

About The Position

3DGS is seeking a hands-on and strategic IT & Office Operations Manager to oversee both our technology environment and day-to-day office operations. This hybrid role is ideal for a proactive, highly organized professional who thrives in a dynamic setting and enjoys wearing multiple hats. The successful candidate will ensure reliable and secure IT systems while also supporting efficient administrative processes, vendor coordination, and a well-functioning workplace.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience)
5+ years of IT experience is required. IT experience in a manufacturing environment is preferred.
2 years in a leadership or managerial role is preferred.
This position will require lawful access to ITAR/EAR controlled information, and employees in these roles will need to meet those requirements. Requirements include US Citizenship, US Permanent Resident, or the ability to meet contract-specific licensure requirements.
Strong knowledge of Windows Server environments, Microsoft 365 tenant administration, Networking hardware (Cisco, Meraki, or similar), and Backup and recovery tools.
Experience with cloud platforms (Azure, AWS, or hybrid environments).
Familiarity with compliance standards such as NIST CMMC, ISO 9001, or ITAR.
Strong organizational and multitasking abilities.
Excellent communication skills with both technical and non-technical stakeholders.
Proactive problem-solving mindset.
Ability to work independently and manage competing priorities.
High level of ownership, accountability, and attention to detail.

Nice To Haves

IT experience in a manufacturing environment is preferred.
2 years in a leadership or managerial role is preferred.
Experience with ERP or manufacturing systems (e.g., NetSuite, SAP Business One) is preferred.
Scripting or automation skills (PowerShell, Python) are preferred.
Experience working cross-functionally with finance, operations, and HR is preferred.

Responsibilities

Maintain and support servers, network hardware, and software systems, including firewalls, switches, and backup solutions.
Oversee daily operations of IT systems, including ERP platforms, cloud services, file servers, and databases, both cloud-based and on-premises.
Ensure system availability, performance, and scalability to support business operations.
Provide tier 1–3 technical support for staff across office and manufacturing environments for on-site and remote personnel.
Support desktops, laptops, mobile devices, printers, and general workplace technology.
Troubleshoot issues and deliver timely, user-focused solutions.
Implement and enforce security protocols in alignment with NIST Cybersecurity Maturity Model Certification (CMMC).
Monitor systems for vulnerabilities and threats; manage antivirus, firewalls, and patching.
Ensure compliance with applicable standards (e.g., CMMC, data privacy, export controls, ITAR (where applicable).
Oversee daily office operations to ensure a professional, efficient, and well-maintained work environment.
Manage office supplies, equipment, and vendor relationships (e.g., telecom, printing, facilities services).
Support employee onboarding and offboarding (workspace setup, system access, equipment provisioning).
Maintain and improve office policies, procedures, and operational workflows.
Serve as the primary point of contact for administrative and office-related needs.
Assist with scheduling, travel coordination, and internal meetings or events as needed.
Evaluate and recommend IT and operational solutions aligned with company growth and manufacturing needs.
Manage budgets across IT and office operations.
Build and maintain relationships with technology vendors, service providers, and office suppliers.
Lead small-scale IT and operational projects, including: Software implementations, Hardware upgrades, Office moves or workspace improvements, Process improvement initiatives.