IT Network Specialist
About The Position
For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families. As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change. We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully.
Requirements
- Bachelor’s Degree (required)
- 2-4 years of experience in related field
- Experience with Microsoft Active Directory
- Experience with Azure AD and Office 365
- Experience with network troubleshooting
- Experience with PC troubleshooting and repair
- Great customer service and documentation
- Strong organizational skills and attention to detail
- Excellent written, verbal, and oral skills
- Ability to manage multiple priorities simultaneously
- Proficient with Microsoft Office products, graphic design tools, and presentation platforms
- Ability to maintain a flexible schedule
Nice To Haves
- A+, N+ and MCP certifications are a plus
Responsibilities
- Supports in-person and remote end-users with technical issues and documents resolutions in the ticketing system
- Troubleshoots and manages Office 365 users and applications
- Maintains Windows Server applications and roles
- Supports and installs network hardware: switches, routers, servers, workstations, laptops, copiers and fiber equipment.
- Troubleshoots and responds to network performance and outages.
- Assesses computer equipment operability and processes replacements as required.
- Manages short and long-term technical projects.
- Performs upgrades of hardware and software for various systems.
Benefits
- Medical, Dental, Prescription Drug Coverage and Vision
- 401(k)
- 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
- 12 paid sick days per year
- 11 paid holidays
- Paid Parental Leave
- Mileage & Cell Phone Reimbursement (when applicable)
- Tuition reimbursement and licensure supervision
- Growth & development through continuous training
- Clinical and administrative advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
