IT Network Specialist (Helpdesk/Cust Support) FT– 6893

Coast Guard Exchange•Chesapeake, VA

27d•$0 - $26•Onsite

About The Position

Turn Tech Problems into Solutions! Put your IT skills to work supporting CSC and Coast Guard Exchange operations. If you’re a customer-focused problem solver with hands-on experience troubleshooting systems, networks, and user issues, we want you on our team! The purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges. The role of Help Desk Support is to provide the first line of support to end users on a variety of issues. The incumbent provides systems administration support on workstations and servers. The incumbent is responsible for installing and testing the system security configuration and monitoring, operating, troubleshooting and maintaining workstations and server hardware and software. Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up. Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written. Performs other related duties as assigned.

Requirements

Certificate or Associates Degree in Computer Science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.
Flexible work hours required, including holidays, weekends and evenings. Available to work standard and off duty hours as required to support and sustain IT functions.
Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network switches, wireless access points/controllers, firewalls, VPN, and Point of Sale (POS) systems.
Experience with Active Directory, creating, deleting and modifying user accounts.
Ability to routinely lift 30 lbs.

Nice To Haves

Bachelor’s Degree in Computer Science or a closely related field or 4 years of experience with computer systems and design; troubleshooting techniques; and full understanding of all Windows Architecture including Windows Server experience may be substituted for education requirement.
Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server).
Network+ and Security+ certifications

Responsibilities

Provide Information technology Helpdesk support for CSC and its Exchanges.
Provide the first line of support to end users on a variety of issues.
Provide systems administration support on workstations and servers.
Install and test system security configuration.
Monitor, operate, troubleshoot and maintain workstations and server hardware and software.
Provide excellent customer service and demonstrate strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up.
Use strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written.
Perform other related duties as assigned.