IT Network Infrastructure Engineer II

PCA•Lake Forest, IL

2d•$78,400 - $98,000•Onsite

About The Position

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People • Customers • Trust Position Purpose Summary: The purpose of this position is to provide implementation, configuration, support and troubleshooting of all hardware, operating systems, applications and policies related to the networks infrastructure. This position is part of the Information Technology Systems department, Network infrastructure group. This person will interface with internal and external personnel of varying degrees of technical proficiencies to design, maintain and troubleshoot the PCA network infrastructure. Dimensions: This position configures, deploys, patches, and upgrades switches, routers, firewalls, and other network infrastructure equipment using the appropriate tools and methods. This position performs troubleshooting of all network infrastructure systems. This position designs network infrastructure environments both LAN and WAN. This position performs the physical installation of equipment in a manufacturing environment. Additionally, this position will travel and manage assigned projects as needed by the IT department.

Requirements

Bachelor of Science, Information Technology Systems.
A minimum of 2-3 years previous work experience in related ITS area.
Expert understanding of all layers of the OSI model.
Understanding of the OSI model
Display a working knowledge of layer 2 and layer 3 switches.
Understanding of VLAN concepts and configuration.
Working knowledge and experience with Wireless technologies (Aerohive and Cisco)
Familiarity with traffic capture techniques and software.
Working knowledge of Ipv4 networking, routing and routing protocols
Understanding of DHCP, ARP, VRRP. Telnet and SSH protocols
Experience investigating and resolving help desk service requests and use of help desk software.
Must be Windows Operating Systems literate. Desktop and server.
Must have some experience with basic linux commands.
Must have strong organizational skills to handle numerous details, deadlines, and requests.
Must have the ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
Must be able to evaluate and prioritize tasks for efficiency and completeness.
Strong verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on departmental procedures, policies, and requests for information.
Able to work overtime as needed.
Certificates – ACSS and CCNA
Must be able to interact effectively and professionally with all levels of plant and corporate personnel and with customers and vendors.

Responsibilities

Provide implementation, configuration, support and troubleshooting of all hardware, operating systems, applications and policies related to the networks infrastructure.
Configure, deploy, patch, and upgrade switches, routers, firewalls, and other network infrastructure equipment using the appropriate tools and methods.
Perform troubleshooting of all network infrastructure systems.
Design network infrastructure environments both LAN and WAN.
Perform the physical installation of equipment in a manufacturing environment.
Travel and manage assigned projects as needed by the IT department.
Know and follow policies and procedures of the company.
Share information that would benefit other members of the team.
Find ways to improve the delivery of service to our customers.
Support our Commitment to Service which involves doing what is right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.
Design, configuration, maintenance and troubleshooting of the PCA network and the various equipment and cabling that it consists of.
Provide in person and remote support of other team members, support engineers and end users.
Perform the physical installation of all switches, routers, firewalls, wireless access points and other various equipment.
Ensure the safety of themselves and their coworkers while operating in our manufacturing environments and is expected to follow ALL safety precautions prescribed by the manufacturing facility.
Effectively think, troubleshoot and make correct decisions that affect the business and manufacturing networks even when under intense pressure.
Have direct verbal and written contact with plant managers and other corporate managers.
Have verbal and written contact with all PCA users in response to Remedy tickets and/or a variety of other issues.
Have verbal and/or written communication with all ITS department personnel.
May have written/verbal communication with customers/vendors.
Complete all tasks associated with the installation/removal of networking equipment on a shop floor environment where equipment may be mounted in places only accessible by ladder or narrow spaces.