IT MSP Intern - USA

Zazz It Solutions•Nashville, TN

4d•Onsite

About The Position

This is an on-site, learning-oriented seat. The intern will shadow and assist senior engineers and help desk staff while taking on hands-on tasks under supervision. The emphasis is on exposure to the day-to-day rhythm of an MSP — ticket flow, client communication, hardware lifecycle, and basic systems administration — so the intern leaves with a realistic understanding of the IT consulting business and a foundation of practical skills.

Requirements

Currently enrolled in a Computer Information Systems (CIS) program — or related IT, IS, MIS, or cybersecurity program — at a local college or university (preferred).
Comfortable with Windows 10/11 at the user level; basic familiarity with Microsoft 365 a plus.
Hands-on tinkering experience: built a PC, swapped components, set up a home network, run a home lab, etc. — formal experience is not required.
Reliable transportation to the office.
Professional appearance and demeanor.
Coachable and curious — willing to ask questions and take notes.
Punctual and dependable; treats the internship as a real job.
Comfortable on the phone and in person with end users.
Careful and methodical when handling client hardware and data.

Responsibilities

Provisioning new end-user devices: imaging, joining to tenant, installing standard software stacks, and applying baseline configurations.
Asset tagging, inventory updates, and preparing equipment for shipment or on-site deployment.
Assisting with deployments: cable management, workstation setup, peripheral connection, and post-deployment validation.
Tier 1 help desk support under the supervision of a senior engineer — password resets, basic Microsoft 365 issues, printer setup, and similar.
Documentation: updating the PSA / knowledge base with notes from completed work.
Shipping and receiving: packaging, tracking, and coordinating courier pickups for client hardware.