IT Monitoring and Event Management Manager
About The Position
As the Monitoring & Event Management Manager, you will lead the team that staffs the Enterprise Wide Command Center (EWCC) and own day-to-day delivery of SIEM and 24x7x365 monitoring, event correlation, incident validation, escalation, and restoration activities across the federal customer's hybrid IT environment. You will ensure MEM tooling, dashboards, CMDB/ITSM integration, and processes meet requirements and contractual service levels while managing contractor personnel performance, documentation, and continuous improvement. Manage event detection, validation, correlation, automated ticket generation into ITSM, and lead incident bridge calls for P1/P2 incidents. Drive improvements in monitoring efficacy, reduce false positives, and ensure timely P1 outage notifications and status updates per SLAs.
Requirements
- 5+ years of Monitoring & Event Management experience
- 3+ years in an IT outsourcing, IT consulting and/or government contracting environment managing personnel and operational delivery for 24x7 services
- ITIL 4 Foundation or ITIL 5 Foundation Certification is required by the customer to be considered for this role
- High School Diploma
- Experience integrating monitoring with CMDB/CMS and ITSM platforms and automating incident population and severity assignment
- Proficiency in ServiceNow Operations Modules, including Event Management, ITOM/Discovery, Service Mapping, Incident Management, CMDB operations, and Orchestration
- Integrating automation for alerts and operational efficiencies
- Experience with log aggregation, event normalization, correlation rule development, and SIEM style analytics (e.g., Splunk, QRadar, Microsoft Sentinel, or equivalent)
- Experienced running incident bridge calls and delivering outage updates
- Strong analytical skills for root cause analysis, trend interpretation, and parametric application analysis
- Understanding of the operation of Zwa Blank and ServiceNow Automation Scripting skills (Powershell preferred)
- US Citizenship Required
- Able to obtain and maintain a “High Risk’ Public Trust
Nice To Haves
- College Preferred
- Experience with Digital Experience Monitoring (DEX) and application performance monitoring (APM)
- Experience with low code automation platforms and vendor support relationships for troubleshooting and EOL remediation
- Deep understanding of ITIL processes (Incident, Problem, Change, Event, Capacity) and experience enforcing SLAs and operational metrics
- Proven leadership and team management in high pressure, 24x7 environments
- Clear, concise communicator for technical and non technical stakeholders
- Customer focus and ability to coordinate with vendors and third party providers
Responsibilities
- Lead the team that staffs the Enterprise Wide Command Center (EWCC)
- Own day-to-day delivery of SIEM and 24x7x365 monitoring, event correlation, incident validation, escalation, and restoration activities across the federal customer's hybrid IT environment
- Ensure MEM tooling, dashboards, CMDB/ITSM integration, and processes meet requirements and contractual service levels
- Manage contractor personnel performance, documentation, and continuous improvement
- Manage event detection, validation, correlation, automated ticket generation into ITSM
- Lead incident bridge calls for P1/P2 incidents
- Drive improvements in monitoring efficacy
- Reduce false positives
- Ensure timely P1 outage notifications and status updates per SLAs
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays
- Paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
