IT Manager

City of Austin

2d•$104,300 - $134,000•Onsite

About The Position

Under minimal direction, oversees and administers the daily operations and activities of corporate and enterprise Information Technology (IT) operation work groups. Participates in business case and proposal development to ensure integration between the project effort and other functional areas. Participates in strategic and long-term planning of corporate- and enterprise-level information systems and objectives. This position is responsible for strategic leadership, operational management, and continuous improvement of the organization's enterprise infrastructure platforms including data center operations, server & compute environments, storage systems, backup and recovery services, visualization platforms, and associated cloud infrastructures. This position leads a team of technology professionals responsible for ensuring the availability, performance, security, resiliency, and scalability of critical enterprise systems that support business operations and customer services.

Requirements

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of management and supervisory principles and practices.
Knowledge of current IT systems and data systems technology, security, operations, and practices.
Knowledge of budget processes.
Knowledge of project and resource management.
Skill in organizing and assigning work effectively and efficiently.
Skill in understanding the organization and operation of the City and departments, as necessary.
Skill in operating computers and related software applications.
Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.
Skill in analyzing and solving complex problems for the enterprise department.
Ability to develop, implement, and administer a budget.
Ability to prepare budget requests and monitor expenditures for budgetary compliance.
Ability to read and interpret standard accounting and financial reports.
Ability to conduct research and analyze and interpret research findings.
Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
Ability to train, assign, and direct work activities.
Ability to understand complex program structures and how they impact enterprise departments and the City.
Ability in handling and resolving conflict and uncertain situations.
Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.
Ability to represent management and present program information.
Ability to maintain effective and professional relationships.
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience.
Experience may substitute for education up to four (4) years.
A valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. is required for this position.

Responsibilities

Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems.
Provides advanced technical leadership on integrating complex existing or new information system technologies.
Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures.
Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts.
Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems.
Research complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs).
Prepares, reviews, and approves documentation for procurement of IT systems.
May exercise oversight of departmental IT purchases.
Develops and prepares management and productivity reports, studies, and analyses.
Develops training programs and guides, and trains staff on work procedures and operating instructions.
Ensures disaster recovery is in place for critical systems.
Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Lead enterprise data center, compute, storage, backup, visualization and cloud infrastructure operations.
Ensure high availability, performance, security, and reliability of critical infrastructure services.
Develop infrastructure roadmaps, modernization strategies, and lifecycle replacement plans.
Manage backup, recovery, disaster recovery, and business continuity programs.
Direct infrastructure incident response, problem management, and root cause analysis activities.
Manage team budgets, capital improvement projects, contracts, and vendor relationships.
Ensure compliance with applicable cybersecurity, regulatory, audit, and operational standards.
Partner with architecture, cybersecurity, network, application, and business teams to deliver enterprise technology solutions.
Recruit, develop, and lead high-performing technical teams while fostering a culture of accountability, innovation, and continuous improvement.