IT Manager

Avon Technologies PLC•Salem, NH

28d•$135,000 - $145,000•Onsite

About The Position

Serve as the local site IT Manager for the Salem facility, ensuring a stable and reliable IT environment working to achieve 0h downtime in manufacturing systems. This role involves coordinating end-user onboarding, workstation deployment, patching, software maintenance, and endpoint management. The IT Manager will conduct regular review meetings with vendors, clients, and IT staff, and manage relationships with external technology vendors and service providers, including internet, telecommunications, and MSPs. The position ensures effective management of IT assets lifecycle, drives timely resolution of end-user support activities, and diagnoses, triages, and escalates issues impacting technology delivery. A key aspect is understanding and managing manufacturing dependencies on IT hardware and systems, coordinating support across infrastructure, applications, networking, cyber security, and business systems. The IT Manager will oversee day-to-day local site projects, infrastructure health, ensuring IT changes/patch schedules are coordinated with manufacturing production schedules and business priorities. Responsibilities also include ensuring Wi-Fi, network connectivity, conferencing technology, and site infrastructure remain operational, supporting rack-and-stack activities, hardware deployments, equipment lifecycle management, and site technology refreshes. The role requires partnering with business leaders to understand operational needs and ensure critical applications are properly supported, coordinating infrastructure changes, upgrades, maintenance windows, and technology projects. The IT Manager will produce weekly activity reports and drive continuous improvement in IT operations, documentation, and support processes, maintaining a proactive ownership mindset focused on minimizing downtime and improving the end-user experience, while remaining organized and calm when resolving high-pressure issues.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field.
8+ years of demonstrated experience in infrastructure, systems administration or network.
Experience performing technical planning, system integration, or systems analysis in an IT environment.
Experience managing or leading IT operations within a site, plant, office, or distributed environment.
Experience troubleshooting and resolving complex technical issues across multiple system domains.
Strong understanding of infrastructure, networking, endpoint support, and application support
Ability to coordinate across multiple technology teams and vendors.
Strong troubleshooting, communication, organizational skills and ability to work effectively in a team environment.
Proven ability to take ownership of technology operations and drive issues to resolution.
Working knowledge of cybersecurity frameworks such as the following and associated documentation: NIST SP 800-53 & NIST 800-171
Experience aligning technical work with fundamental business objectives.
Experience delivering detailed, high-quality work in a fast-paced environment.
Experience navigating competing priorities across multiple teams and stakeholders.
Must be legally authorized to work in country of employment without a sponsorship for employment visa status (e.e. H1B status).

Nice To Haves

Microsoft (Windows Server, Active Directory, M365, Azure, Entra, Intune)
Hypervisors (VMWare, Hyper-V)
Experience with system hardening, vulnerability scanning, and remediation practices
Experience performing cost and risk analysis
Cisco Networking (LAN/WAN/Firewall)
Firewalls (Cisco, Palo Alto)
Backup & Storage Solutions
Monitoring and alerting systems.
Teams Telephony & Video Conferencing rooms
Windows 11 Endpoints
iPhone / iPad management via ABM
IFS
Manufacturing and business-critical applications and software (Bartender, SolidWorks, ePDM,)
PLC Networks & supporting software (Kepware, Historian, MES)
Scripting and Programming experience (Powershell, Python, SQL, etc)

Responsibilities

Serve as the local site IT Manager for the Salem facility, ensuring a stable and reliable IT environment working to achieve 0h downtime in manufacturing systems.
Coordinate end user onboarding, workstation deployment, patching, software maintenance, and endpoint management activities.
Conduct regular review meetings with vendors, clients, and IT staff.
Manage relationships with external technology vendors and service providers, including internet, telecommunications, and MSP.
Ensure effective management of IT assets lifecycle.
Drive timely resolution of end-user support activities.
Diagnose, triage, and escalate issues impacting the delivery of technology to the organisation.
Understand and manage the manufacturing dependencies on IT hardware and systems.
Coordinate support across infrastructure, applications, networking, cyber security, and business systems.
Oversee day-to-day local site projects, infrastructure health, ensuring IT changes / patch schedules are coordinated with manufacturing production schedules and business priorities.
Ensure Wi-Fi, network connectivity, conferencing technology, and site infrastructure remain operational and available.
Support rack-and-stack activities, hardware deployments, equipment lifecycle management, and site technology refreshes.
Partner with business leaders to understand operational needs and ensure critical applications are properly supported.
Coordinate infrastructure changes, upgrades, maintenance windows, and technology projects.
Produce weekly activity reports across various systems and services.
Drive continuous improvement in IT operations, documentation, and support processes.
Maintain a proactive ownership mindset with a focus on minimizing downtime and improving the end user experience.
Remain organized and calm when resolving high-pressure issues.