IT Manager- Bakersfield 1.1

Universal Healthcare MSO•Bakersfield, CA

4d•Hybrid

About The Position

The IT Manager oversees the organization's day-to-day information technology operations, infrastructure, cybersecurity, and support services to ensure reliable, secure, and efficient technology solutions. The role manages IT systems, vendor relationships, technical support functions, and technology projects while supporting compliance with healthcare regulations and organizational standards. The IT Manager works with organizational leadership and departments to maintain technology systems that support business objectives and operational excellence. The position is based in Bakersfield, California, and is hybrid. It is a full-time, salaried exempt role. Universal Healthcare MSO's standard operating hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time; employees are expected to work their assigned schedules and remain available during those hours unless otherwise specified. The stated initial pay range is $57.70–$72.12 per hour, or $120,016–$150,020 annually, with the offered base pay subject to individualized factors such as relevant knowledge, skills, and experience.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.
At least five years of progressive IT experience, including at least two years in a supervisory or management role.
Experience supporting network infrastructure, cybersecurity, cloud environments, enterprise applications, and end-user support services.
Working knowledge of healthcare regulatory requirements, including HIPAA, and information security best practices.
Experience managing vendor relationships, technology procurement, and service agreements.
Strong organizational, analytical, problem-solving, and project management skills.
Excellent verbal and written communication skills.
Ability to communicate technical concepts effectively to non-technical stakeholders.

Nice To Haves

Experience supporting organizations subject to HITRUST certification requirements.
Relevant certifications such as CompTIA Security+, Network+, CISSP, CISM, PMP, ITIL, or similar.
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

Responsibilities

Manage the day-to-day operation, maintenance, and support of the organization's IT infrastructure, systems, and technology services.
Coordinate IT initiatives, projects, system upgrades, implementations, and enhancements aligned with organizational goals.
Monitor technology system performance, reliability, and availability and recommend improvements.
Maintain and support servers, networks, cloud environments, enterprise applications, and communication systems.
Oversee critical communication systems, including telecommunications, email, voicemail, and collaboration platforms.
Coordinate technology deployments, upgrades, and enhancements while minimizing disruption to business operations.
Evaluate technology solutions and recommend options based on operational needs, efficiency, scalability, and cost-effectiveness.
Manage IT support services and help desk activities to ensure timely issue resolution and strong end-user satisfaction.
Establish service expectations and monitor support performance.
Work with departments to identify technology needs and provide solutions supporting operational objectives.
Supervise IT staff, contracted resources, and vendor-supported personnel; provide coaching, training, guidance, and performance management.
Assist with workforce planning, staff development, and resource allocation.
Support the information security program by implementing and maintaining appropriate security controls and practices.
Ensure IT systems, processes, and technologies support compliance with HIPAA, CMS, HITRUST, and other applicable requirements.
Maintain security policies, procedures, and technical safeguards protecting organizational information and protected health information.
Participate in security risk assessments, audits, vulnerability remediation, compliance initiatives, and HITRUST certification activities.
Collaborate with Compliance, Privacy, and operational leaders on technology-related compliance requirements and risks.
Manage technology vendor, consultant, and service-provider relationships; monitor performance against SLAs and contractual obligations.
Assist with vendor evaluations, contract renewals, technology purchases, and procurement.
Coordinate IT projects from planning through implementation and post-go-live support; track progress, timelines, deliverables, and resources.
Facilitate communication among stakeholders, vendors, and project teams and support change management and end-user adoption.
Assist with departmental budget development and management; monitor technology expenditures and resource utilization.
Support cost-benefit analyses and technology investment recommendations, and identify opportunities to improve efficiency and reduce costs.
Support the development, testing, and maintenance of business continuity and disaster recovery plans.
Help ensure systems and infrastructure support operational resilience and coordinate technology recovery during outages, disruptions, or emergencies.
Partner with operational, clinical, compliance, and administrative departments and maintain effective relationships with internal stakeholders and external partners.
Promote collaboration and communication across departments to support technology adoption and utilization.
Perform other duties as assigned.