IT Manager

AllCare Georgia • Atlanta, GA

7d

About The Position

AllCare is a rapidly expanding, tech-forward healthcare provider dedicated to improving patient access to care through an integrated, omnichannel model. We combine digital scheduling, walk-in access, and telehealth to create a modern patient experience. Our mission is to make healthcare accessible, connected, and human. We are committed to leveraging technology and AI to enhance patient experience and operational efficiency. Currently operating in 15 locations across Georgia, we offer a full range of services, including preventive care, women's health, and chronic disease management. With recent investment, we plan to scale to over 50 locations in the coming years. This IT Manager role is a hands-on leadership position focused on execution, reliability, and operational support for our growing multi-site organization. You will be responsible for daily IT operations, vendor management, and system performance, while also supporting critical projects such as clinic openings and system integrations. This role is perfect for a versatile IT generalist who thrives independently, enjoys diving into details, and can scale systems in a dynamic environment.

Requirements

• 5–8+ years of IT experience
• 2–4 years of IT experience in healthcare preferred
• Experience supporting multi-site environments
• Hands-on experience with EHR/EMR systems (Athena strongly preferred)
• Familiarity with HIPAA and basic security/compliance practices
• Experience working with IT vendors / managed service providers
• Strong troubleshooting and problem-solving skills
• Experience with enterprise ITIL/ITSM frameworks
• Strong track record of working cross functionally to execute projects
• Highly hands-on and execution-oriented
• Strong troubleshooting and systems thinking
• Comfortable operating in a fast-paced, evolving environment
• Clear communicator with both clinical and non-technical stakeholders
• Organized with ability to manage multiple priorities
• Practical, solutions-oriented mindset
• Embraces innovation and new technologies

Nice To Haves

• Certifications: PMP, ITIL, CISSP, HCISPP, or relevant cloud certs.

Responsibilities

• Own day-to-day IT operations across clinics and corporate locations
• Serve as primary point of contact for IT issues, ensuring timely resolution and escalation
• Manage helpdesk/vendor support and ensure SLAs are met
• Support and maintain IT infrastructure including networks, endpoints, telecom, and cloud tools
• Troubleshoot and resolve system, connectivity, and device issues across sites
• Manage onboarding/offboarding of hardware and user access
• Own Athena EHR administration and issue resolution
• Partner with operations & clinical on integrations, workflows, and system optimization to support efficient care delivery
• Execute IT components of new clinic openings and site expansions
• Oversee system upgrades, migrations, and vendor implementations
• Track timelines and ensure projects are delivered on schedule
• Support HIPAA compliance, security protocols, and IT policies
• Assist with access controls, device security, and basic risk mitigation
• Coordinate with external partners on security and compliance requirements
• Manage external vendors (MSP, telecom, hardware providers) including vendor performance and troubleshooting escalations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed