IT Manager

Atlantic Lift Systems•Norfolk, VA

23h•Onsite

About The Position

Atlantic Lift Systems, Inc. is a leading construction equipment rental company serving Virginia and Eastern North Carolina markets. We pride ourselves on our commitment to providing high-quality equipment and exceptional customer service. As a fast-growing company, we value our team members and are dedicated to developing them in a way that allows both them and the company to grow together. Atlantic Lift is seeking a proactive and solution-oriented IT Manager to oversee all aspects of our information technology infrastructure and systems. Reporting directly to the President, the IT Manager will be responsible for managing IT projects, coordinating help with technical issues, ensuring seamless integration of software systems, and providing strategic guidance on technology solutions. A central focus of this role will be leading the development and rollout of our new custom ERP system, which we are building in-house using Claude AI for code generation. The IT Manager will own this project end-to-end — defining requirements with stakeholders, coordinating development sprints, overseeing testing, and managing deployment and adoption across the company. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical staff.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 3 years of experience in an IT management or similar role.
Proven experience managing IT projects from inception to completion.
Strong technical troubleshooting and problem-solving skills.
Experience working with and integrating ERP systems.
Experience managing relationships with external IT vendors.
Solid understanding of network infrastructure, hardware, software, and operating systems.
Excellent communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Knowledge of data security and privacy principles.

Nice To Haves

Experience with AI development tools (Claude, Copilot, or similar) is a strong plus.
Any specific technical skills or certifications are welcomed.

Responsibilities

Lead the end-to-end project management of the company's new custom-built ERP system.
Work directly with leadership and department heads to gather requirements and define scope.
Direct AI-assisted development using Claude, reviewing generated code, guiding iterations, and ensuring solutions meet business needs.
Plan and manage development sprints, milestones, testing cycles, and rollout.
Document architecture, configurations, and processes; train end-users and drive adoption.
Plan, execute, and manage IT projects related to hardware and software implementations, upgrades, and replacements.
Define project scope, timelines, and budgets, ensuring projects are completed efficiently and effectively.
Diagnose and resolve technical issues related to hardware, software, network infrastructure, and operating systems.
Provide timely and effective technical support to end-users.
Serve as the primary point of contact for ERP-related systems and providers.
Integrate the ERP with other business systems and applications.
Identify, troubleshoot, and resolve issues related to ERP systems in collaboration with providers and end-users.
Understand user needs and implement necessary configurations and customizations.
Identify and evaluate potential external IT support vendors and services.
Manage relationships with external IT support providers to ensure timely and effective support when needed.
Oversee the procurement, deployment, maintenance, and security of all company IT devices, including computers, laptops, mobile devices, and printers.
Implement and enforce device management policies and procedures.
Effectively communicate technical information to both technical and non-technical audiences.
Translate complex IT concepts into clear and understandable language for end-users and management.
Stay informed about emerging technologies and trends relevant to the construction equipment rental industry.
Contribute to the development of the company's IT strategy and roadmap.
Maintain accurate documentation of IT systems, configurations, and procedures.
Implement and maintain security measures to protect company data and systems from unauthorized access and cyber threats.
Undertake any other duties and responsibilities typically associated with an IT Manager role within a growing organization.