IT Manager (Teton Outfitters)
About The Position
In this role, you will lead on-site IT and digital enablement for Polaris’ Apparel Center of Excellence facility, Teton Outfitters, in Rigby, Idaho, supporting Polaris’ Parts, Garments & Accessories (PG&A) business unit. You will manage day-to-day IT operations while also partnering with business leaders to plan and execute a practical digital strategy and product roadmap that supports business goals. You will lead a team, coordinate shared resources, and oversee external contractors to ensure reliable service delivery for a 24/7 global organization. You will report to the Sr. Director of Digital Product with a dotted-line relationship to the VPGM of Apparel at Polaris corporate. This is a compelling opportunity to own both site-level IT delivery and meaningful digital outcomes, with direct visibility to local and enterprise stakeholders at the global leader in Powersports.
Requirements
- Bachelor's Degree in IT, Business, or related field or equivalent work experience.
- Minimum 7 years of IT team management experience.
- Experience supporting SAP and/or NetSuite ERP.
- Experience working within a global IT organization and managing relationships within a matrixed structure.
- Demonstrated understanding of product lifecycle management from concept through release, including enhancements and upgrades.
- Broad information services domain knowledge, including application development, end-user devices, servers, databases, networks and telecommunications, collaboration tools, and security.
- Experience implementing and supporting packaged and/or custom software solutions (e.g., CAD, PLM, CRM, ERP, WMS, SCM).
Nice To Haves
- Experience with NetSuite ERP, SAP, Centric PLM, HighJump WMS, Shopify, and SCA is preferred.
Responsibilities
- Ensure visible, reliable IT service delivery through service level agreements, metrics, and performance dashboards, and support infrastructure planning, implementation, and maintenance for business applications and operations.
- Lead and develop a team of 5, along with shared resources and external contractors, to meet business needs and support the broader global enterprise.
- Partner with business leaders to shape and execute a digital strategy, vision, and product roadmap aligned to business goals and KPIs.
- Plan, staff, and resource digital and IT initiatives effectively, including selecting, managing, and holding vendors accountable for delivery.
- Establish and manage product and project budgets, expected outcomes, and delivery plans to support prioritized work.
- Drive product delivery practices, including defining and evolving team methodology and tools to improve execution and consistency.
- Gather, synthesize, and translate user and stakeholder needs into clear product requirements and prioritized backlog items, including well-defined user stories and acceptance criteria.
- Facilitate and contribute to agile delivery activities, including iteration planning, cross-team planning, sprint reviews, retrospectives (as needed), and ongoing backlog grooming and maintenance.
- Coordinate stakeholder feedback and expectations, maintain an up-to-date roadmap, and manage release planning and schedules across internal and external stakeholders.
- Lead IT project management efforts and incorporate change management approaches to drive alignment, engagement, and adoption.
- Monitor product status and feedback after release and use insights to inform improvements while maintaining focus on quality and delivery outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
