IT Manager

Sightline Applications LLC•Portland, OR

26d•$140,000 - $170,000•Onsite

About The Position

The IT Manager plans, directs, and coordinates the technology infrastructure and systems that keep the organization running. This includes networks, servers, cloud platforms, help desk operations, cybersecurity controls, vendor relationships, and technology projects. This role serves as the bridge between executive leadership and technical staff by translating business needs into secure, reliable, and cost-effective decisions while holding the IT team accountable for uptime, service quality, security posture, and project delivery.

Requirements

Expert knowledge of IT best practices, policies, and regulations.
In-depth understanding of programming, computer science, and digital security.
A clear understanding of client/server technology and network architecture.
Good communication, including writing, speaking, and active listening
Strong problem-solving, critical thinking and decision-making skills.
Advanced leadership and conflict management skills.
Customer service and interpersonal skills.
Excellent attention to detail.
Must be authorized to work in the United States on a full-time basis.

Nice To Haves

Apply Expertise in Technology
Strategic Thinking
Planning/Organizing
Business Acumen
Learn & Research
Math Skills
Reliability
Cultural Awareness
Gives & Receives Feedback
Communication & Collaboration
Analytical
Innovation

Responsibilities

Oversee the design, implementation, monitoring, and maintenance of on-premises and cloud infrastructure, including servers, storage, networking, hardware, and employee endpoints.
Develop monitoring, troubleshooting, and escalation strategies to minimize downtime, improve incident response, and maintain reliable IT operations.
Manage hardware and endpoint lifecycles, including asset tracking, performance, repairs, replacements, and secure configuration standards.
Develop and manage network and system upgrade strategies, including review and approval of production changes, testing requirements, and rollback plans.
Partner with department leaders to assess technology needs, capacity, and infrastructure requirements that support organizational growth.
Monitor service desk performance, including ticket volume, SLA compliance, and resolution metrics, and drive continuous improvement.
Establish and continuously improve cybersecurity policies and controls, including patch management, access controls, backup standards, threat and vulnerability management, and incident response.
Maintain disaster recovery and business continuity plans, including backup verification, recovery testing, annual exercises, and documentation to support operational resilience and risk management.
Develop and maintain employee security training covering cyber security, phishing prevention, data protection, acceptable use, password security, and applicable compliance requirements.
Maintain SOX in-scope systems and related IT controls, including access management, change management, evidence retention, audit support, and other applicable compliance requirements.
Maintain IT systems, processes, controls, and documentation supporting CMMC, ISO, CE, and other applicable certification requirements, including remediation, evidence collection, and audit readiness.
Own the IT budget, including capital and operating expense forecasting, spending management, and financial planning.
Manage hardware, software, and service providers, including vendor evaluation, contract negotiation, cost management, and service performance.
Lead IT projects from planning through implementation, including scope, resources, timeline, milestones, and executive stakeholder reporting.
Other duties as assigned.