IT Manager

Giga•San Francisco, CA

4d•$130,000 - $200,000•Onsite

About The Position

Giga is seeking an IT Manager to take full ownership of its internal IT and security operations. This is a critical role as the company's first dedicated IT hire, responsible for everything from device management and the SaaS stack to help desk and security hygiene. The ideal candidate will be a scrappy, hands-on IT operator with experience building IT and security functions from first principles in a fast-paced startup environment. The role requires implementing effective controls to reduce risk without adding unnecessary process, and designing policies that protect the company without hindering productivity. The IT Manager will own and harden the internal operational stack and tooling, reporting into the Operations team and having the autonomy to build the IT function as the company scales.

Requirements

3+ years in a hands-on IT role, with experience as the first or second dedicated IT hire at a top-tier startup or similarly high-performing organization.
Scrappy, resourceful operator who can stand up IT and security in a fast-moving environment and figure things out without a playbook.
Hands-on experience managing a Mac/Apple-based device fleet (MDM, encryption, patch management) and supporting macOS day to day.
Familiarity with Google Workspace administration and the wider SaaS/identity stack (SSO, MFA, SCIM provisioning).
Comfort working with modern AI tools and helping the company adopt them safely.
First-principles thinker who can differentiate between risk-reducing controls and process-adding ones.
Practical experience securing and tuning on-prem and local networks: firewalls, VPNs, segmentation, and wireless.
Experience building or supporting a compliance program (SOC 2 / ISO 27001 / similar) without overbuilding it.
Experience managing IT vendors and MSPs, including scoping outsourcing and holding partners to SLAs.
Comfort owning a function as an individual contributor: self-directed, organized, and able to set priorities and drive work independently.
Excellent communication, including the ability to work directly with executive-level stakeholders.
Instinct to balance security rigor with a frictionless employee experience.

Nice To Haves

Familiarity with Rippling for MDM, IT services, and SSO/SCIM provisioning.
Engineering or scripting skills for tooling and workflow automation.
Experience building IT systems from scratch (0 to 1) at an early-stage company.
Relevant certifications (Security+, CISSP, CISM, or equivalent).
Familiarity with incident response and vulnerability management in practice.

Responsibilities

Own device management across a primarily Mac/Apple fleet: provisioning, MDM, disk encryption, patch management, and onboarding/offboarding.
Administer Google Workspace and the wider SaaS and identity stack (SSO, MFA, SCIM provisioning), enforcing least-privilege access and running regular access reviews.
Stand up and run the help desk and day-to-day support, building workflows and setting tooling.
Maintain security hygiene across the company: MFA, encryption, access reviews, application inventory, and install/allowlisting policies.
Own a right-sized compliance program (SOC 2 or similar): policy authorship, control implementation, evidence collection, and audit support.
Audit what's installed and running across the fleet to identify and minimize attack vectors.
Secure and tune local network and on-prem infrastructure: firewalls, VPN, Wi-Fi, segmentation, and office network performance and security.
Build security and compliance from first principles, right-sizing controls to the company's stage.
Manage IT vendors and/or external MSPs: scope outsourcing, select partners, and own relationships and SLAs.
Evaluate, procure, and manage IT and security tooling, owning the budget for the function.