IT Manager - MSP & Vendor Management

Refocus Eye Health • Stamford, CT

4d • Remote

About The Position

ReFocus Eye Health is a multi-site ophthalmology platform operating at 100+ clinic. Our technology function runs lean and modern: a Microsoft 365 / Intune / Entra ID environment supported by a managed service provider (MSP), with continuous growth through acquisitions. We are looking for an IT Manager to own our vendor relationships and IT project delivery as we scale.

Requirements

• Associate’s degree in information technology or a related field — or equivalent experience or credentials.
• 4+ years in IT, including project coordination and vendor or MSP management.
• Demonstrated MSP/vendor management with SLA and performance accountability.
• Strong project-coordination and delivery skills, ideally across multi-site environments.
• Technical literacy across Microsoft 365, Intune/endpoint concepts, and networking — enough to manage vendors credibly (hands-on engineering not required).
• Excellent communication, stakeholder-management, and organizational skills.
• Comfortable operating as the sole internal IT manager partnering with an external MSP.
• Ability to travel up to 15%
• MUST live in the eastern standard time zone.

Nice To Haves

• Bachelor’s degree in information technology or a related field.
• Healthcare / HIPAA-regulated environment experience.
• M&A integration / site-cutover coordination experience.
• Familiarity with EHR/PM platforms (e.g., Nextech, NextGen) and ConnectWise or similar ticketing.
• PMP, ITIL, or comparable project/service-management credential.

Responsibilities

• Serve as the primary internal owner of the MSP relationship; manage scope, SLAs, ticket quality, escalations, and overall delivery performance.
• Coordinate IT vendors and review scope and invoices for accuracy and value.
• Provide the MSP and vendors with a single, consistent point of contact and accountability.
• Coordinate IT projects and M&A site cutovers end to end: timelines, vendor scheduling, readiness checklists, and stakeholder communication (execution performed by the MSP and vendors).
• Partner with the Project Manager on cross-functional tracking; owns the IT-specific delivery within those projects.
• Coordinate rollout of standardized device images and practice-level application configuration (defined technically by the Director, executed by the MSP).
• Triage and route incidents to the MSP, track resolution, and keep sites informed; act as the first internal point of contact for IT issues.
• Maintain operational documentation, SOPs, and outputs from asset and visibility tooling.
• Report status, risks, and vendor performance to the Director; escalate technical decisions rather than making them.
• Apply technical literacy to read tickets, validate MSP work, and push credibly on SLAs and quality.

Benefits

• First 90 days: own the MSP relationship and daily ticket follow-through; establish a clear cadence and reporting rhythm with the MSP.
• First 6 months: MSP managed to define SLAs; IT projects and cutovers running on coordinated timelines.
• First 12 months: dependable vendor governance and project delivery across all sites.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree