IT Manager

Skylo Technologies • Mountain View, CA

16d • Hybrid

About The Position

Skylo Technologies is the world’s first commercial, standards-based ‘direct-to-device’ satellite service operator. We connect standard smartphones, wearables, and IoT devices directly to existing satellites—eliminating global coverage blind spots without requiring custom hardware. Backed by a cloud-native 3GPP Non-Terrestrial Network (NTN) infrastructure, Skylo works with Tier-1 chipmakers, satellite operators, and mobile network operators (MNOs) to keep critical workflows connected globally.
At Skylo, every role leverages cutting-edge technology and AI tools daily to amplify output. We seek a results-focused, forward-thinking IT Manager to architect, secure, and manage our global internal IT operations.
This role is located Mountain View, CA where we are onsite 3 days a week in office.
Summary Of How You Will Impact Skylo
As the IT Manager, you will lead the strategy, implementation, and maintenance of Skylo’s internal IT infrastructure, corporate networks, and employee productivity tools. You will bridge the gap between day-to-day global corporate IT operations and the specialized cloud-networking needs of our engineering teams. The ideal candidate has strong hands-on technical proficiency, experience supporting a cross-continental distributed workforce, and a proven track record of incorporating modern AI tools to streamline IT workflows.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 6+ years of progressive IT experience, with at least 2 years in an IT Lead or Managerial capacity within a fast-paced technology or telecommunications startup environment.
• Extensive experience administering mixed-OS environments, with an emphasis on corporate macOS fleets via MDM, and cloud-first operations (Google Workspace/Enterprise).
• Strong foundational knowledge of corporate enterprise networking (Firewalls, VPNs, Zero Trust Network Access, VLANs, Wi-Fi 6).
• Deep proficiency using Agile project management tools like JIRA to manage hardware rollouts and infrastructure sprints.
• Active habit of using AI workflows to solve manual automation tasks.
• High accountability and strong communication skills to manage cross-functional needs between Engineering, Finance, and HR.

Nice To Haves

• Prior experience in a telecom, MNO, or cloud-infrastructure company (understanding of cellular/satellite ecosystem data-handling is a major plus).
• Certifications such as CISSP, CCNA, AWS/GCP Cloud Practitioner, or Okta Certified Administrator.
• Familiarity with scripting languages (Bash, Python) for automating API workflows across SaaS applications.

Responsibilities

• Own and scale Skylo’s global corporate IT footprint across multiple offices (US, Finland, India) and remote employees. Manage physical and virtual network infrastructure, SaaS applications, and company hardware.
• Oversee user provisioning, onboarding, and offboarding workflows using modern IAM tools (e.g., Okta, Google Workspace, Azure AD) ensuring tight role-based access control.
• Partner with the InfoSec and Network Engineering teams to enforce rigid security policies, manage MDM solutions (e.g., Jamf, Kandji, Intune) for a mixed macOS/Windows environment, and ensure readiness for SOC 2 or similar compliance frameworks.
• Evaluate, procure, and optimize Skylo's SaaS landscape (Slack, Jira/Confluence, GitHub, Zoom, etc.). Manage external vendor relationships, software renewals, and IT budgeting.
• Establish service level objectives (SLOs) for corporate IT tickets. Provide high-touch tier 1–3 technical support to global leadership and staff, remaining hands-on when troubleshooting complex hardware/software issues.
• Actively discover and fold generative AI capabilities and automated IT ticketing agents into daily operations to maximize self-service and IT team productivity.
• Formulate, document, and test comprehensive data backup and business continuity plans for both cloud environments and regional office networks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level