IT Manager

Altruist•San Francisco, CA

30d•$147,000 - $203,000•Hybrid

About The Position

Altruist is seeking an IT Manager to lead its Information Technology function. This senior-most IT role at the company involves owning identity management, device lifecycle, helpdesk operations, audit compliance, vendor relationships, and managing a team of engineers across four offices. The role reports directly to the Sr. Director of Engineering and is a peer to Engineering Managers. This position is not a traditional IT management role; Altruist treats IT as an engineering discipline with roadmaps, OKRs, architecture decisions, and a career ladder. The IT Manager will be expected to write Okta Workflows, build n8n automations, participate in audit evidence reviews, and manage a team. The ideal candidate will possess strong technical credibility and management clarity. The role is hybrid, requiring four days per week in the San Francisco FiDi office.

Requirements

4+ years of progressive IT experience
At least 1 year in a management or senior technical lead role in a fast-paced tech or fintech environment.
Okta/Auth0 administration at scale (SSO/SCIM integrations, Okta Workflows, lifecycle automation, group management).
MDM proficiency with Kaseya VSA, Jamf, or Intune (device enrollment, remote management, policy enforcement).
Networking fundamentals (VLANs, VPN configuration, TCP/IP, Meraki or equivalent).
People management experience (led a small team, managed performance, built onboarding plans, made hiring decisions).
Excellent communication skills, able to explain technical decisions to both technical and non-technical audiences.

Nice To Haves

Experience with AI-native IT tooling (Okta Workflows, n8n, Glean, or agentic AI platforms).
AWS familiarity (IAM, SSO, VPN).
Experience at a regulated financial services company (broker-dealer, RIA, or fintech).
Hands-on experience with Active Directory migration to Okta LDAP.
Experience with Zero Touch Deployment or equivalent MDM-based provisioning automation.
Familiarity with Jira Service Management for helpdesk configuration and reporting.
AWS CCP or equivalent certification, or active pursuit of one.
Automation experience (Bash, Python, PowerShell, Google Apps Script, n8n, or equivalent).
SOC 2 or ITGC audit experience (owned evidence collection and UAR execution).

Responsibilities

Own the IT function, including identity management, device lifecycle, helpdesk, audit compliance, vendor relationships, and infrastructure projects.
Lead and extend the AI-native IT operation, including an automation layer and an AI helpdesk agent in development.
Build and develop the IT team, managing 2-3 engineers initially and hiring more.
Partner closely with Engineering, Cloud Infrastructure, Security, and Platform teams.
Serve as the technical authority on Okta architecture, VPN design, and MDM strategy.
Own Okta as the company's identity platform, administering SSO/SCIM integrations, managing group lifecycle, and building Okta Workflows for automation.
Lead the Active Directory to Okta migration and address security gaps in AWS and Microsoft AD environments.
Own the Enterprise VPN migration to an Okta IDP-integrated solution.
Partner with Security on YubiKey program completion, Okta Verify sunset, and endpoint vulnerability SLAs.
Own and extend the IT automation roadmap using Okta Workflows, n8n, Google Apps Script, and Claude Code.
Ship the T1/T2 helpdesk AI agent for autonomous handling of Okta app access and password resets.
Complete the audit evidence AI agent pilot to reduce manual SOC 2 and ITGC evidence collection.
Own the MDM/RMM environment using Kaseya VSA, including device enrollment, EOL replacement, vulnerability patching, and remote management.
Ship Zero Touch Deployment for pre-configured laptop provisioning.
Manage hardware procurement, maintain asset inventory, and own the device lifecycle end-to-end.
Own helpdesk operations across all four offices, including JSM configuration, SLA targets, and escalation paths.
Own new hire onboarding and offboarding processes, including Okta provisioning, device setup, and access lifecycle.
Support Corp RIA Beta IT operations for incoming Altruist Advisors.
Own IT's role in SOC 2 and ITGC audits, including evidence collection, UAR execution, and BDO relationship management.
Partner with the Security team on endpoint monitoring, EDR tooling, KnowBe4 administration, and security awareness compliance.
Drive toward automated evidence collection for audits.
Manage and develop a team of 2-3 IT engineers, including 1:1s, growth paths, and team culture.
Own all IT vendor relationships, including proactive negotiation.
Partner cross-functionally with Engineering teams on shared infrastructure and compliance work.

Benefits

Hybrid work schedule
Stunning, amenity-filled office spaces
Competitive pay and equity for eligible positions
Premium healthcare, dental, and vision insurance plans (HMO and PPO)
401k savings plan with a 4% match and immediate vesting
16 week paid parental leave after one year of employment
Professional growth and development opportunities (employee mobility program, annual L&D budget)
Company perks program (discounts on pet insurance, fitness, cell phone plans, travel, etc.)
Financial guidance program
One month work from anywhere policy
Stock Options (ISOs) for eligible roles