IT Manager

Primanti Bros. Restaurant and Bar•Pittsburgh, PA

18d•$85,000 - $110,000

About The Position

Join Primanti Brothers®, an iconic Pittsburgh institution founded in 1933, as an IT Manager. We are a regional powerhouse with a strong tradition and a focus on innovation. We are looking for someone passionate about people, performance, and preserving our legacy while driving it forward. Our core values of Fanatical, Greater Together, and Building on Tradition guide our daily operations. This role offers a competitive salary, comprehensive benefits, and a great environment to grow your career.

Requirements

Minimum 3 years of related, relevant IT experience, including team lead or supervisory experience.
Direct, hands-on experience with the Aloha POS system (setup, configuration, networking, and troubleshooting).
Experience supporting IT in a restaurant, hospitality, or multi-unit retail environment.
PCI compliance experience in a payment-processing environment.
Network administration experience (switches, firewalls, wireless setup and configuration).
Windows desktop (10/11) and Windows Server administration and troubleshooting.
Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive).
Experience troubleshooting business phone systems, security cameras, and multifunction printers.
Familiarity with restaurant back-office and reporting systems (e.g., Restaurant 365, NCR Back Office).
Ability to travel up to 25% to restaurant locations as needed.

Nice To Haves

Bachelor's degree preferred or equivalent technical/network/computer-science experience.
Microsoft Azure / cloud administration experience.
Experience with Restaurant 365.
Experience managing IT across multiple sites or restaurant locations.
Experience working with managed service providers (MSPs).

Responsibilities

Lead, manage, and develop the IT support team and technicians, setting expectations, monitoring performance, and providing coaching and training.
Serve as the senior point of escalation for complex, high-priority technical issues across restaurants and the home office.
Administer, troubleshoot, and support the Aloha POS system, including configuration, menu/item setup, store rollouts, and resolving in-store POS issues.
Support restaurant back-office and reporting systems (e.g., Restaurant 365, NCR Back Office) and their integrations.
Manage restaurant and home-office network infrastructure (switches, firewalls, wireless, and connectivity), ensuring uptime across all locations.
Support the full store technology stack (POS terminals, payment/pin-pad hardware, kitchen display systems (KDS), printers, business phone systems, and security cameras).
Provide Windows desktop and server administration, including endpoint deployment, patching, and break/fix support.
Administer Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) and supporting identity and collaboration services.
Manage the third-party support partner that handles Level-1 end-user support, overseeing performance, holding them to service-level agreements, and managing issues escalated to the internal team.
Own day-to-day relationships with MSPs and IT service vendors (telecom, internet/connectivity providers, and hardware suppliers), coordinating support, response times, renewals, and understanding each vendor's contract terms and spend.
Plan and execute IT projects: technology deployments, upgrades, and new restaurant openings.
Track and provide input to the IT budget (hardware purchasing, vendor spend, and cost-effectiveness of IT operations).
Support cybersecurity and PCI compliance efforts across the brand's systems and store environments.
Develop and maintain IT documentation, standards, and SOPs in SharePoint for internal staff, vendors, and end users.
Develop KPIs and operational metrics to measure and improve support performance.