IT Manager

Surgery Partners Careers • McKinney, TX

28d

About The Position

The IT Manager provides essential support and direction for IT systems, acting as a key liaison between various hospital departments, management, the health system, and executive leadership. This role is crucial for the design, implementation, and optimization of workflows within the Electronic Medical Record (EMR) system, aiming to enhance efficiency, safety, and documentation quality. The IT Manager partners with clinical and operational leaders to ensure technology effectively supports clinical practice and maintains compliance with regulatory standards such as CMS, Joint Commission, SOX, and state requirements. Additionally, the role involves managing clinical technology and informatics projects, developing project plans, coordinating multidisciplinary teams, and facilitating change management strategies for successful technology adoption. A significant aspect of the position includes developing and maintaining clinical and operational dashboards, utilizing reporting platforms and analytics tools to support performance monitoring and decision-making. The IT Manager also plays a vital role in clinical informatics education, training programs, and providing subject matter expertise to EMR super users. This leadership position supports organizational strategic initiatives related to digital health, clinical technology, and data analytics, fostering a culture of continuous improvement and user engagement.

Requirements

• Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Management, Data Analytics, or related field required.
• 5+ years of clinical experience in a hospital or healthcare setting.
• 3+ years of experience with Epic or other enterprise EHR systems.
• Demonstrated leadership and management experience.
• Experience developing or managing reporting dashboards and clinical data analytics tools.
• Demonstrated experience managing clinical technology or IT projects
• Experience working with business intelligence and reporting platforms (e.g., Epic reporting tools, SQL-based systems, or enterprise analytics dashboards).
• Critical Thinking
• Able to function and act with a high level of autonomy
• Project management and implementation
• IT workflow analysis
• EHR optimization
• Data analytics and dashboard development
• Healthcare performance reporting
• Change management
• Regulatory compliance
• Stakeholder engagement
• Strong communication skills
• Leadership and team development

Nice To Haves

• Master’s degree in Nursing, Healthcare Informatics, Healthcare Administration, Data Analytics, or related field preferred.
• Current RN license preferred (if clinically focused).
• Informatics certification preferred such as: ANCC Informatics Nursing Certification (RN-BC) or Certified Professional in Healthcare Information & Management Systems (CPHIMS).

Responsibilities

• Provides support and direction for IT systems Support Specialist by ensuring tickets are addressed timely and SLA are met.
• Serve as the primary liaison between hospital departments, remote clinic departments, management company, the health system and executive leadership.
• Lead the design, implementation, and optimization of workflows within the EMR system.
• Evaluate IT workflows and recommend system enhancements to improve efficiency, safety, and documentation quality.
• Partners with nursing, physicians, ancillary services, and operational leaders to ensure technology supports clinical practice.
• Ensure compliance with regulatory standards including CMS, Joint Commission, SOX and applicable state requirements.
• Liaisons with management company to ensure alignment with corporate projects and initiatives.
• Liaisons with health systems to ensure alignment with EMR system projects and initiatives.
• Lead and manage clinical technology and informatics projects from planning through implementation and post-go-live optimization.
• Develop project plans, timelines, budgets, and resource allocations for informatics initiatives.
• Coordinate multidisciplinary teams including clinical leaders, IT analysts, vendors, and operational staff.
• Track project milestones, risks, and deliverables and communicate progress to executive leadership.
• Facilitate change management strategies to ensure successful adoption of new technology and reporting tools.
• Identify opportunities to improve documentation efficiency and IT decision support.
• Monitor system usage and performance metrics to ensure effective utilization of systems.
• Collaborate with clinical teams to integrate evidence-based practices into the EHR.
• Lead initiatives to improve clinical documentation, order sets, and clinical decision support alerts.
• Lead the development, design, and maintenance of clinical and operational dashboards that support performance monitoring and decision-making.
• Utilize reporting platforms and analytics tools associated with EMR including tools such as EMR reporting modules, data warehouses, and business intelligence platforms.
• Develop automated reports and dashboards for leadership that track key operational and clinical metrics.
• Partner with clinical, operational, and quality leaders to define data requirements and performance indicators.
• Translate clinical and operational needs into meaningful data visualization and reporting structures.
• Ensure accuracy, integrity, and consistency of data used in reports and dashboards.
• Support regulatory, quality, and accreditation reporting requirements through development of standardized reporting tools.
• In collaboration with the management company and health system, performs periodic security risk assessments/testing (i.e. vulnerability and penetration testing) and conducts related ongoing compliance monitoring activities in coordination with Security Consultants
• Assist in the development of executive-level dashboards used by leadership teams to monitor performance, patient outcomes, and operational efficiency.
• Collaborate with analytics and IT teams to improve data extraction, reporting automation, and performance monitoring.
• In collaboration with hospital leadership, supports clinical informatics education and ongoing training programs for clinical staff.
• In collaboration with hospital leadership, supports onboarding and competency validation related to the electronic health record and reporting tools.
• Provide subject matter expertise and guidance to EMR super users and department champions.
• Develop educational materials, workflow guides, and system best practices.
• Supports clinical departments with quality, analytics, and operational teams to ensure accurate data capture and reporting.
• Support performance improvement initiatives by developing reports and dashboards that track key metrics such as quality outcomes, patient throughput, and documentation compliance.
• Supports clinical and regulatory departments with regulatory reporting and performance improvement initiatives across the organization.
• Provide leadership and oversight for IT Support Specialist
• Strengthens collaboration and communication between the management company and health system.
• Promote collaboration between IT and local clinical teams.
• Support organizational strategic initiatives related to digital health, clinical technology, and data analytics.
• Able to influence cross-functional groups towards a unified direction.
• Foster a culture of continuous improvement, innovation, and user engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level