iT Manager New York
About The Position
The client in NYC is seeking an IT Manager to serve as the primary internal point of contact for all IT-related matters. This role involves coordinating with outsourced IT help desk, providing hands-on support for escalated technical issues, and managing onboarding/offboarding processes. The IT Manager will maintain IT documentation, policies, and procedures, oversee firm infrastructure, and implement/maintain cybersecurity best practices. Key responsibilities include managing endpoint protection, email security, data loss prevention, user access controls, and assisting with compliance-related IT requirements. The role also involves coordinating incident response, acting as a liaison with outsourced IT providers and technology vendors, evaluating new technologies, and leading IT projects. Support for financial software systems, monitoring system performance, and administering core systems like Microsoft 365, VPN, and identity management are also crucial. The position requires providing on-site IT support across multiple offices (NYC, Santa Monica, Palm Beach) with periodic travel (~20-30%).
Requirements
- 5-10 years of IT experience, preferably within financial services (private equity, hedge fund, investment banking, or asset management)
- Experience working with outsourced or managed IT service providers
- Strong knowledge of Microsoft 365 ecosystem and cloud-based infrastructure
- Familiarity with cybersecurity frameworks and best practices
- Experience with networking fundamentals (firewalls, VPNs, Wi-Fi)
- Strong troubleshooting skills and ability to support senior professionals in a high-expectation environment
- Highly responsive and service-oriented mindset
- Ability to balance strategic initiatives with day-to-day support
- Strong communication skills with both technical and non-technical stakeholders
- Discreet and trustworthy with sensitive firm and investor data
Nice To Haves
- Exposure to compliance or regulatory environments (e.g., SEC-registered advisors)
- Experience supporting financial applications (e.g., Backstop, iLevel, or similar)
- Knowledge of backup, disaster recovery, and business continuity planning
Responsibilities
- Serve as the primary internal point of contact for all IT-related matters
- Coordinate with outsourced IT help desk to ensure timely resolution of tickets and service requests
- Provide hands-on support for escalated technical issues (hardware, software, connectivity)
- Manage onboarding/offboarding processes, including user provisioning, device setup, and access controls
- Maintain IT documentation, policies, and procedures
- Oversee firm infrastructure including laptops, mobile devices, conferencing systems, and office network
- Implement and maintain cybersecurity best practices appropriate for a financial institution
- Manage endpoint protection, email security, and data loss prevention tools
- Oversee user access controls and periodic access reviews
- Assist with compliance-related IT requirements (e.g., SEC, SOC 2 readiness, investor diligence requests)
- Coordinate incident response and remediation efforts
- Act as liaison between the firm and outsourced IT provider, ensuring service levels are met
- Manage relationships with key technology vendors (hardware, software, telecom, security)
- Evaluate and recommend new technologies to improve efficiency and security
- Lead or assist with IT-related projects (system upgrades, migrations, office expansions, etc.)
- Identify opportunities to streamline workflows and improve user experience
- Support implementation and maintenance of financial software systems (e.g., CRM, portfolio monitoring tools)
- Monitor system performance, uptime, and reliability in coordination with vendors
- Administer core systems such as: Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), VPN and remote access tools, Identity and access management (e.g., Active Directory/Azure AD)
- Provide on-site IT support across the firm's offices in New York City, Santa Monica, and Palm Beach
- Travel periodically (estimated ~20-30%) to support office setups, troubleshoot issues, and maintain infrastructure consistency
- Ensure standardized systems, security protocols, and user experience across all locations
- Assist with new office buildouts, relocations, and technology deployments
Benefits
- Refer & Earn $1000
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
