IT Manager

ICU Medical•Austin, TX

4d•Onsite

About The Position

We are seeking a hands-on, strategic IT Manager to lead enterprise systems implementation and IT capability development across our Texas manufacturing campus. The immediate priority for this role is leading the standup of SAP at the existing manufacturing facility — including requirements definition, configuration, data migration, validation, cutover, and post–go-live support. Running concurrently with the SAP program, this role will support IT planning, design, and buildout for the new manufacturing facility under development on the same campus. Because the two facilities share a single campus, the incumbent will treat them as one integrated technology environment — extending a common network backbone, shared infrastructure, and a single SAP template across both buildings rather than designing and supporting two separate site environments. The position is employed by Otsuka ICU Medical (OIM) and provides IT support to both OIM and OCNA operations on the campus. The incumbent will need to navigate the requirements, stakeholders, and governance expectations of both organizations. Success in this role requires the ability to deliver a demanding implementation program at an operating facility while simultaneously shaping the technology foundation of a facility under construction. The incumbent must be comfortable sequencing, prioritizing, and communicating trade-offs between the two efforts.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field
5–8+ years of progressive IT experience, including enterprise systems implementation and infrastructure
Direct, hands-on participation in at least one full-lifecycle SAP implementation, including requirements, configuration support, data migration, testing, cutover, and post–go-live support
Working knowledge of SAP in a manufacturing context, including core manufacturing and supply chain processes (production, inventory, warehouse, procurement, order-to-cash) and how they are represented in the system
Experience supporting multiple business units, legal entities, or stakeholder groups from a single IT function
Strong knowledge of IT infrastructure (networking, cloud platforms, servers, security)
Experience with enterprise systems integration and deployment
Familiarity with cybersecurity frameworks and best practices
Demonstrated ability to manage multiple concurrent projects with competing timelines and to prioritize transparently among them
Strong project management and organizational skills
Excellent communication and stakeholder management abilities, including the ability to translate between business and technical audiences
Proven ability to work independently in a fast-paced, evolving environment
Ability to operate both strategically and tactically in a hands-on environment

Nice To Haves

Experience in pharmaceutical, medical device, or other GxP-regulated manufacturing
Experience with computerized system validation and data integrity requirements (21 CFR Part 11, GAMP 5, or equivalent)
Experience with MES implementation or MES/SAP integration
Experience supporting IT scope on a greenfield or major capital facility project
Project management certification (PMP or equivalent)

Responsibilities

Serve as the site IT lead for the SAP implementation at the existing manufacturing facility
Partner with Finance, Supply Chain, Manufacturing, Quality, Warehouse, and Procurement stakeholders to gather and document business requirements, and translate them into system design
Support and coordinate fit-gap analysis, configuration, and design decisions with implementation partners and internal functional owners
Lead site-level data activities, including master data cleansing, mapping, migration, reconciliation, and validation
Manage integration between SAP and existing site systems (manufacturing, quality, labeling, warehouse, and finance applications), including interface design, testing, and error handling
Own site-level testing execution and coordination — unit, integration, regression, and user acceptance testing — including defect triage and resolution tracking
Plan and execute cutover activities, including cutover sequencing, inventory and financial period considerations, contingency planning, and business continuity during transition
Provide hypercare and post–go-live stabilization support; establish ongoing support model, escalation paths, and issue resolution processes
Coordinate end-user training, super-user development, work instruction updates, and change management activities in partnership with functional leads and HR
Support decommissioning or transition of legacy systems and manual processes replaced by SAP
Serve as the primary IT owner for site business and plant-floor technology needs at the existing facility
Partner with Manufacturing, Quality, Engineering, Automation, Supply Chain, and Finance to ensure IT systems support safe, compliant, and efficient operations
Support GxP-regulated systems and computerized system validation activities, including requirements gathering, testing, documentation, change control, periodic review, and audit and inspection readiness
Ensure SAP and related systems meet data integrity expectations, including access controls, audit trails, electronic records and signatures, and segregation of duties
Coordinate IT/OT integration for plant-floor systems, manufacturing networks, equipment connectivity, and related technologies
Maintain backup, disaster recovery, business continuity, and operational resiliency plans for critical manufacturing and enterprise systems
Serve as the IT representative on the new facility project team, supporting design reviews, construction coordination, commissioning, and startup readiness activities
Define and support execution of IT infrastructure scope for the new building, including network architecture, wireless coverage, network and server rooms, structured cabling, end-user technology, printers and label printers, telecom, conference rooms, and plant-floor connectivity
Design the new building as an extension of the existing campus network rather than a standalone site — including inter-building fiber and pathway requirements, campus core and distribution architecture, IP addressing and VLAN strategy, wireless controller coverage, and redundancy between buildings
Identify opportunities to leverage shared campus infrastructure across both buildings (core network, server room capacity, backup targets, telecom, licensing, and support tooling) to avoid duplicated cost and administrative overhead
Ensure SAP design and configuration for the new facility extends the template established at the existing facility, minimizing divergence, rework, and parallel master data structures
Support planning for Manufacturing Execution System (MES) and other plant-floor system requirements, including integration points with SAP
Coordinate IT scope with construction, project engineering, and general contractor schedules, including pathway and rough-in deadlines that must be met before walls close
Develop IT readiness plans, milestone schedules, and dependency tracking aligned to facility commissioning and startup timelines
Extend backup, disaster recovery, and support models to cover the new building prior to startup, accounting for shared campus dependencies and single points of failure
Effectively utilize Otsuka Group’s common IT and security services, and manage IT and security in accordance with Otsuka Global Policies
Design, implement, and maintain scalable IT infrastructure (network, servers, cloud environments, end-user systems) across the campus
Establish IT policies, procedures, and best practices that apply consistently across both buildings and both supported entities
Ensure high availability, performance, and reliability of IT systems
Ensure disaster recovery and business continuity planning accounts for the shared-campus footprint, including off-campus recovery capability for systems where both buildings depend on common infrastructure
Identify, select, and manage third-party IT vendors, implementation partners, and service providers
Manage implementation partner scope, deliverables, timelines, and quality of work on the SAP program
Negotiate contracts, monitor performance, and ensure service level agreements (SLAs) are met
Coordinate external resources across concurrent projects and ongoing support
Develop and implement cybersecurity strategies, policies, and controls
Ensure protection of company data, systems, and networks from internal and external threats
Manage risk assessments, incident response, and compliance with relevant standards and regulations
Ensure security requirements are embedded in SAP design and in new facility infrastructure design from the outset
Build a scalable campus IT roadmap aligned with business growth plans across both facilities
Identify opportunities for process improvements and technology enhancements
Prepare for future team expansion, including defining roles and organizational structure
Own IT budgeting, forecasting, procurement, license management, and capital planning for infrastructure, applications, and support services, including appropriate cost allocation between supported entities