IT Manager

State of Louisiana • Baton Rouge, LA

1d • Onsite

About The Position

The IT Manager will support the LAPELS mission by providing strategic leadership and oversight of technology systems that enable effective licensing, regulation, public protection, cybersecurity, and agency operations. This position requires the highest standards of integrity, ethics, and professionalism. The role demands adaptability and flexibility in responding to the evolving needs of the agency, including changes in board membership, staff composition, technology, and business processes. The successful candidate must possess strong leadership skills to build and maintain a united, high-performing IT team while effectively engaging non-technical staff in technology plans and improvements. The IT Manager must be an effective communicator, capable of translating complex technical concepts into clear, understandable information for board members, staff, applicants, licensees, vendors, and the public. Strong project management skills are essential to coordinate multiple technology projects, collaborate with programmers and agency personnel, manage competing priorities, and ensure projects are completed successfully. Additionally, the position requires the ability to develop and deliver training, support user adoption of new technologies and processes, and foster a culture of continuous learning and improvement throughout the organization.

Requirements

• Seven years of experience in information technology; OR Six years of full-time work experience in any field plus five years of experience in information technology; OR An associate's degree in information technology plus five years of experience in information technology; OR A bachelor’s degree plus five years of experience in information technology; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR A master’s degree plus four years of experience in information technology.
• Experience with Hyper-V implementation and management.
• Experience with database software.
• Experience with network software/hardware for LAN/WAN/Enterprise system support.
• Experience with programming changes to automated document processing protocols.
• Experience with Laserfiche.
• Experience managing and maintaining firewall devices.
• Strong leadership skills.
• Effective communication skills.
• Strong project management skills.

Nice To Haves

• Applicants currently employed with the Louisiana Professional Engineering and Land Surveying Board will be considered.

Responsibilities

• Provide on-site technical support services with 24/7 availability to the LAPELS Board, staff, licensees, and public.
• Perform the installation, maintenance, and administration of complex software/hardware including Hyper-V implementation and management, database software, or network software/hardware for LAN/WAN/Enterprise system support.
• Act as a consultant and advisor on particular areas of software/hardware, interface with vendors in problem resolution, and optimization.
• Evaluate, recommend, and purchase licensing for software and/or hardware.
• Supervise and train additional IT employees, including contracted IT support staff, to perform and/or augment all duties listed in this description of work.
• Manage and implement programming changes to all automated document processing protocols between the integrated systems of LOLA and Laserfiche.
• Implement, manage, and maintain updates/upgrades to the LAPELS network firewall device for the database and network security.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree