IT Manager

Crosslake Technologies • Charlotte, NC

4d • Hybrid

About The Position

Crosslake is a company that believes a better way is possible for governing technology value creation, especially in the context of private equity investments in software and tech-enabled companies. They focus on a programmatic, proactive approach to manage technology throughout the investment lifecycle. Their role is to support changemakers in buying, building, and running better technology. They value service, curiosity, credibility, commitment, and creativity.

Requirements

• 2+ years proven success in an IT Manager or senior IT role
• Experience effectively managing external vendor and support provider relationships
• Demonstrated history of prioritizing user requests and projects based on business or user impact
• Must align with the philosophy that IT serves internal customers (i.e., must value excellence in providing internal customer service and find meaning in translating customer feedback into operational improvements)
• Proactive and solutions-oriented mindset
• Strong problem-solving skills with the ability to diagnose and resolve complex issues
• Excellent communication skills, including the ability to explain technical concepts to non-technical users
• Experience fostering stakeholder confidence in the ability of the company's systems to deliver (including rapid recovery from unexpected challenges)
• Clear understanding of how to maintain and update technical documentation
• Ability to excel in a fast-paced, ever-evolving, primarily remote environment
• Experience supporting both Windows and Mac environments
• Hands-on experience managing SaaS-based environments including Microsoft 365, Slack, Atlassian and Zoom
• Experience with supporting management of Cloud infrastructure (AWS, Azure, GCP)
• Solid understanding of IT security, identity management, and access controls
• Knowledge of ITIL or similar service management framework experience and formal support ticketing systems (e.g., Jira)
• Technical knowledge of Entra ID and Intune for user and device management
• Familiarity with automation and workflow optimization

Nice To Haves

• Relevant IT certifications preferred (CompTIA A+, Microsoft Certified, etc.)

Responsibilities

• Oversee the daily operation of IT systems and services
• Manage and support company issued hardware and SaaS platforms
• Provide escalated user support and ensure that the IT Service Desk is operating effectively
• Manage IT assets effectively throughout their lifecycle
• Support and implement IT projects and initiatives
• Create, maintain and manage technical documentation
• Drive improvements to system performance, reliability, and user experience
• Administer and support managed cloud infrastructure, automations and integrations
• Monitor and maintain cyber security systems

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed