IT Manager, Ops Tech Solutions Delivery

Amazon • Niagara Falls, NY

1d • Onsite

About The Position

Operations is at the heart of Amazon's business, known for speed, accuracy, and exceptional service. Ops Tech Solutions Delivery provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. This role also provides operational support for key partners like Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. The IT Manager will lead a team of IT professionals to provide innovative technical support to Amazon’s Operations team. The technology involves a fully redundant IT infrastructure with top-tier vendor hardware networked over fiber optic, copper, and wireless topologies. Internal customers use various devices and operating systems to move e-commerce items through the supply chain.

Requirements

• Bachelor's degree, or 4+ years of professional or military experience
• 5+ years of developing a team of technical professionals across multiple locations experience
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage).
• Experience working with network architecture and client server technology.

Nice To Haves

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development
• Experience in a fast-paced, high-tech company, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience in making data driven business decisions
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience in procurement, budgeting, forecasting, or asset management
• Experience hiring and developing strong talent and building a team
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline.

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Benefits

• Competitive compensation packages
• Comprehensive healthcare benefits starting on Day 1
• Up to 20 weeks of paid parental leave
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Sign-on payments
• Restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager