IT Manager

Blessings of Hope • Lancaster, PA

1d • Hybrid

About The Position

Blessings of Hope is seeking an experienced and motivated IT Manager to oversee and support the technology infrastructure that keeps our ministry operating efficiently and securely. This is a hands-on, jack-of-all-trades IT leadership role. As our in-house technology expert, you'll support a technology team while managing a wide range of responsibilities, including network and server administration, cybersecurity, cloud services, end-user support, and technology projects. The ideal candidate is a self-starter who enjoys solving complex problems, adapting to changing priorities, and wearing many hats while ensuring our technology remains secure, reliable, and effective. If you want your technical expertise to support a meaningful mission and help equip others for success, we'd love to hear from you.

Requirements

• In-depth understanding of computer systems, networking, cybersecurity, cloud technologies, and IT infrastructure.
• Strong technical troubleshooting and problem-solving abilities.
• Working knowledge of programming concepts and modern technology platforms.
• Excellent written and verbal communication skills.
• Strong critical thinking and decision-making abilities.
• Proven leadership, team management, and conflict resolution skills.
• Exceptional customer service and interpersonal skills.
• Strong attention to detail and organizational skills.
• Excellent project management skills, including planning, prioritization, and time management.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Ability to complete and pass a background check.

Responsibilities

• Manage and maintain the organization's technology infrastructure, including servers, networks, cloud services, and security systems.
• Serve as the primary point of contact for all IT-related issues and support requests.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Identify technology needs and recommend solutions that improve efficiency, security, and reliability.
• Install, configure, and maintain computers, mobile devices, peripherals, and software applications.
• Monitor and strengthen cybersecurity practices, policies, and safeguards.
• Manage vendor relationships, licensing, warranties, and technology purchases.
• Lead and coordinate IT projects from planning through implementation.
• Maintain documentation, procedures, and disaster recovery processes.
• Travel occasionally between Blessings of Hope locations to provide onsite support and manage infrastructure needs.
• Stay current with emerging technologies and industry best practices.

Benefits

• An employee access card to select food at the Selection Center - a small Partnership Cost is charged
• Vacation time after 90 days
• 7 paid holidays
• Health Insurance
• Notary on staff at no charge to employees
• Opportunity for personal growth and professional advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed