IT Manager
Altruist•Los Angeles, CA
•$136,000 - $181,000•Hybrid
About The Position
Altruist is seeking an IT Manager to lead its Information Technology function. This senior-most IT role at the company involves owning identity management, device lifecycle, helpdesk operations, audit compliance, vendor relationships, and managing a team of engineers across four offices. The role reports directly to the Sr. Director of Engineering and is a peer to Engineering Managers. This position is not a traditional IT management role; Altruist treats IT as an engineering discipline with roadmaps, OKRs, architecture decisions, and a career ladder. The IT Manager will be responsible for writing Okta Workflows, building n8n automations, participating in audit evidence reviews, and hiring, developing, and managing their team. The ideal candidate will possess strong technical credibility and management clarity. This role is hybrid, requiring four days per week in the Culver City office.
Requirements
- 4+ years of progressive IT experience.
- At least 1 year in a management or senior technical lead role in a fast-paced tech or fintech environment.
- Okta/Auth0 administration at scale, including SSO/SCIM integrations, Okta Workflows, lifecycle automation, and group management.
- MDM proficiency with Kaseya VSA, Jamf, or Intune, including device enrollment, remote management, and policy enforcement.
- Networking fundamentals: VLANs, VPN configuration, TCP/IP, Meraki or equivalent.
- People management experience: has led a small team, managed performance, built onboarding plans, and made hiring decisions.
- Excellent communication skills, able to explain technical decisions to both technical and non-technical audiences.
Nice To Haves
- Experience with AI-native IT tooling like Okta Workflows, n8n, Glean, or agentic AI platforms applied to real operational problems in a production environment.
- AWS familiarity (IAM, SSO, VPN).
- Experience at a regulated financial services company (broker-dealer, RIA, or fintech).
- Hands-on experience with Active Directory migration to Okta LDAP.
- Experience with Zero Touch Deployment or equivalent MDM-based provisioning automation.
- Familiarity with Jira Service Management for helpdesk configuration and reporting.
- AWS CCP or equivalent certification, or active pursuit of one.
- Automation experience: Bash, Python, PowerShell, Google Apps Script, n8n, or equivalent.
- SOC 2 or ITGC audit experience, having owned evidence collection and UAR execution.
Responsibilities
- Own identity management, device lifecycle, helpdesk, audit compliance, vendor relationships, and infrastructure projects.
- Lead an AI-native IT operation, extending the automation roadmap for Okta Workflows, n8n, Google Apps Script, and Claude Code.
- Ship the T1/T2 helpdesk AI agent currently in development.
- Complete the audit evidence AI agent pilot.
- Manage the MDM/RMM environment using Kaseya VSA, including device enrollment, EOL replacement cadence, vulnerability patching, and remote management.
- Ship Zero Touch Deployment for pre-configured laptop provisioning.
- Manage hardware procurement, maintain asset inventory, and own the device lifecycle end-to-end.
- Own helpdesk operations across all four offices, including JSM queue configuration, SLA targets, escalation paths, and routing.
- Own new hire onboarding and offboarding, including Okta provisioning, device setup and shipping, orientation, and access lifecycle.
- Support Corp RIA Beta IT operations.
- Own IT's role in SOC 2 and ITGC audits, including evidence collection, UAR execution, BDO relationship, and readiness.
- Partner with the Security team on endpoint monitoring, EDR tooling, KnowBe4 administration, and security awareness compliance.
- Drive toward automated evidence collection.
- Manage and develop a team of 2-3 IT engineers, including running 1:1s, setting growth paths, and establishing team culture.
- Own all IT vendor relationships, negotiating proactively.
- Partner cross-functionally with Cloud Infrastructure, Security, and Platform engineering teams on shared infrastructure and compliance work.
- Own Okta as the company's identity platform, administering SSO/SCIM integrations, managing group lifecycle, and building Okta Workflows.
- Lead the completion of the Active Directory to Okta migration.
- Own the Enterprise VPN migration from OpenVPN + AWS credentials to an Okta IDP-integrated solution.
- Partner with Security on YubiKey program completion, Okta Verify sunset, and endpoint vulnerability SLAs.
Benefits
- Hybrid work schedule
- Stunning, amenity-filled office spaces
- Competitive pay and equity for eligible positions
- Premium healthcare, dental, and vision insurance plans (HMO and PPO)
- 401k savings plan with a 4% match and immediate vesting
- 16 week paid parental leave after one year of employment
- Professional growth and development opportunities including an employee mobility program and an annual L&D budget allocation
- Company perks program (discounts on pet insurance, fitness, cell phone plans, and travel)
- Financial guidance program
- One month work from anywhere policy
- Equity in the form of Stock Options (ISOs) for eligible roles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
