IT Manager

Acuitas

7d•Onsite

About The Position

Acuitas Therapeutics Inc. is the leading global provider of LNP delivery systems for nucleic acid therapeutics. Based in Vancouver, British Columbia, caritas is partnered with multiple international, biotechnology and pharmaceutical partners who are focused on bringing new drugs into clinical development and to the marketplace. Our clinically validated LNP technology has had a profound global impact, most notably enabling the Pfizer-BioNTech COVID-19 vaccine, COMIRNATY®. Our technology also enables ONPATTRO® by Alnylam Pharmaceuticals, the first FDA-approved RNAi therapeutic for treating the rare and fatal disease transthyretin amyloidosis. More recently, our technology has delivered other groundbreaking firsts: the first in-human proof of concept for genome base editing and the first personalized CRISPR therapy. Our mission is to work together with our partners to advance nucleic acid therapeutics to advance human health. Recently recognized as one of BC’s Top Employers for the third year in a row, we believe in combining excellent science with an enviable work culture. The advanced LNP technologies we provide for our partners are made possible by our employees who apply their passion, curiosity, and knowledge every step of the way. At Acuitas, you will have the opportunity to work with a world class team of scientists and professionals, who support the development and production of revolutionary technology that impacts the health and wellness of society. By living our values, including honesty, integrity, innovation and openness, we have fostered a supportive work environment where our employees feel empowered, challenged, recognized and rewarded. Reporting to the Senior Director IT, the IT Manager is responsible for managing and overseeing the technology infrastructure that supports Acuitas’s operations. This includes the maintenance of hardware, software, networks, databases, and communication systems for office, laboratory, and remote based employees; ensuring that these systems are secure, efficient, and capable of supporting business objectives. The position holder Identifies, prioritizes and resolves reported problems utilizing internal employees and outsourced service providers, providing first class IT support to all Acuitas teams and employees.

Requirements

5 years hands-on experience of the Microsoft 365 ecosystem
Azure, Active Directory/Entra ID
Software as a Service
PCs, Mac
MS Windows, Mac OS, Linux
Endpoint and System Administration
Zoom for PSTN and meetings
VPNs, Firewalls
Security Information and Event Management (SIEM) and intrusion detection systems
Vendor Management
Curious Problem Solver
Clear Communicator
Customer Service Excellence
Ability to manage multiple priorities in a fast-paced, evolving environment
Team player

Nice To Haves

Experience providing IT support to/in Scientific Labs an advantage

Responsibilities

Infrastructure Management: Hardware Management to include servers, workstations, storage devices, and work with scientific instrument providers as necessary
Networking Management including routers, switches, firewalls, and data transmission infrastructure
Managing Operating systems, middleware, cloud services (Azure), and virtual networks
Data backup, disaster recovery, and storage systems
Endpoint protection, vulnerability assessment, and firewall management
Monitoring, incident resolution, performance tuning, and asset lifecycle management
Systems Maintenance and Development: Fixing errors, bugs, and issues in system set-up and configuration
Updating systems to work in new environments (e.g., new OS, browsers, and hardware)
Taking proactive measures to prevent future failures, including security patching
Maintaining firewalls, managing user access, and ensuring compliance with standards
Data Management and Security: Protecting data from unauthorized access via encryption, firewalls, and access control lists
Managing data from ingestion/creation through storage (databases, data lakes) to safe disposal or archival
Active monitoring, identification, and mitigation of cybersecurity risks (phishing, ransomware) and insider threat
Securing hardware, cloud systems, and physical premises
Technical Support: Diagnosing and fixing hardware, software, and network problems to minimize disruptions and keep systems fully operational
Set up and configure new hardware and software, including testing compatibility with existing systems
Assisting users with understanding and using technology effectively
Perform routine maintenance tasks (such as software updates, hardware upgrades, and network monitoring) to prevent issues before they arise
Updating IT Knowledge Base through keeping detailed records of technical issues, and solutions provided, ensuring consistent support and communication with other teams and IT partners
Make the most of being in a prime position to work with users to identify recurring issues so that information can be shared with colleagues and vendors for continuous improvement