IT Manager

Omni Hotels & Resorts•Frisco, TX

21d•Onsite

About The Position

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools—including an adults-only rooftop infinity pool—plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable. Overview: Are you an experienced IT Manager looking for a new challenge and the opportunity to be part of a Resort Team? If so, the Omni PGA Frisco Resort is hiring! The Information Technology Manager role is responsible for the overall planning, organization and execution of all IT related functions. This includes but is not limited to directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions. Ensures the smooth functioning of all computer and network systems that enhance service and value for hotel guests and associates while strengthening productivity and profitability of for Omni Hotel & Resorts. In addition, is responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors. This hands-on oriented leadership role requires a deep level of information technology / infrastructure, application development, security and compliance knowledge. Location: Frisco, TX (on-site)

Requirements

4+ years Information Technology experience including 2+ years managerial experience
Bachelor of Science Degree in related technology field or equivalent
Deep and best-in-class understanding of foundational IT networking, operating systems, application development and specific experience with implementing security technologies.
Experience leading and driving large, complex IT Security and Compliance functions in a hospitality and/or retail organization
Strong Project and Time Management skills
Ability to handle multiple tasks, prioritize and meet deadlines
Strong interpersonal and influencing skills.
Interviewing and investigative skills

Responsibilities

Provides technical support on all computer systems in the hotel.
Installs computer hardware and software, maintaining the latest version of service packs.
Ensures proper operation of IT equipment while troubleshooting hardware or software issues.
Ensure that IT systems and controls are in place to comply with corporate policy and procedures in maintaining compliance with PCI standards, backup policies and other Corporate IT standards; performs audits, system maintenance and security reviews.
Remains abreast of changes in user, system software and hardware requirements.
Where applicable, leads and engages local IT team toward success.
Troubleshoot network and system problems; Perform diagnosis on system problems, recommend and implement solutions or draw upon other resources and/or vendors to resolve.
Train users on proper way to use and maintain the system, which may include conducting training and retraining sessions with hotel associates.
Coordinate installation of new systems and equipment and assist in any corporate programs or initiatives, which may include beta testing.
Provide onsite assistance with company issued phones and be liaison between Telecom Providers ensuring all phones are issued per company policy.
Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms and assist with telephone moves, add and changes.
Complete work assigned by the Omni Hotels & Resorts Service Desk in a timely manner; prioritize and escalate issues as needed.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Provides hands-on support, as well as coaching and mentoring, to the IT team members
Serves as advisor to executive leadership on information security risks, IT compliance issues, and industry trends that will require prioritization, funding, and/or implementation support.
Partners with Infrastructure and Operations teams to drive adoption and implementation of information security policies, procedures, standards, and incident handling processes.
Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
Hires, recruits and retains superior IT talent that is required to enable and drive future growth
Demonstrates exceptional written and oral communication skills and is capable of communicating to all levels and areas of the organization.
Oversees and conducts the periodic integrated risk assessments across the property and provides reporting to the Omni Service Center leadership team as needed
Provides subject matter expertise for common IT compliance areas
Works with stakeholders to monitor regulatory changes that impact IT and leads the property communications, implementation and monitoring of these requirements
Complete work assigned by the Omni Hotels & Resorts Service Desk in a timely manner; prioritize and escalate issues as needed.
Oversees periodic IT compliance assessments of key compliance risk areas
Delivers and continuously improves the Information Security – providing guidance and oversight to the functional / business teams, and leading the reporting and mitigation of any findings
Acts as primary security contact and liaison with all business leaders in matters relating to information security
Acts as a local escalation contact for security risks, issues, and developments
Attains a clear understanding of the business data lifecycle, initiatives and proactively advises management and appropriate personnel about potential risks that may have a material impact on the business, bottom line and/or operating performance
Communicates in business terms that can be clearly understood at all levels of the organization
Communicates, oversees and carries out technical implementations of technology solutions required to meet business objectives
Provides advice and counsel to the business executives regarding key initiatives that could be impacted by compliance or security issues