IT Manager
About The Position
The IT Manager will manage IT staff and the BSM help desk by providing technical advice and oversight for network applications for both new and existing systems at BSM. This role involves acting as the resident Subject Matter Expert (SME) for information technology and solutions, managing the help desk through support ticket generation, tracking, and resolution, and coordinating activities with technology vendors and contractors. The IT Manager will maintain organized records of company technology, continuously strive to improve computerized systems, and adopt corporate policies while developing plant-specific SOPs. Responsibilities also include acting as a system administrator, conducting IT training for employees, and managing IT-related quality change controls, CAPAs, deviations, and events. The role also requires monitoring and controlling the security of computerized systems, ensuring compliance with 21 CFR Part 11 and FDA regulations, and overseeing the day-to-day activities and training of the IT group, providing leadership, guidance, and mentorship to IT technicians.
Requirements
- Four (4) years related technology experience or combination of education and work experience
- One (1) year experience in cGMP and/or FDA regulated industry
- Proficient in MS Office applications (including Word, Excel, Powerpoint and Outlook), Windows OS, basic networking devices
- Familiarity with Active Directory, Azure, MS Exchange, MS Teams is required
- Knowledge of RJ45 wiring required
- Good customer service skills
- Well-organized
- Proficient at troubleshooting
- Attention to detail while executing multiple tasks, maintaining accurate records and files
- Ability to manage timelines to meet assigned goals
- Maintain control and confidentiality of documents and information
- Demonstrated effective management of small teams
- Ability to communicate in a professional manner and work in a fast-paced environment
Nice To Haves
- IT related certifications preferred
- Familiarity with databases and SQL software is preferred
Responsibilities
- Resident SME for information technology and solutions
- Manage help desk through support ticket generation, tracking and resolution
- Coordinating activities with technology vendors and supporting technology contractors to design, setup or troubleshoot systems
- Maintain organized records of company technology related documents, software licenses and computerized equipment
- Continuously strive to improve the company computerized systems with a focus on quality, timeliness and cost-awareness
- Administrative ad hoc review of reports and management of records
- Adopt corporate policies and standard operating procedures (SOPs) and develop plant specific SOPs for all IT activities
- Act as system administrator for plant systems
- Create and perform training with employees on IT related topics (account security, application troubleshooting, new user training, etc.)
- Manage quality change controls, CAPAs, deviations, events related to IT
- Other duties as assigned
- Monitor and control security of company computerized systems, assess 21 CFR Part 11 compliance and respond with necessary corrective actions
- Ensure BSM IT/IS systems are operating efficiently and in compliance with FDA regulations and BSM approved procedures
- Oversee day to day activities and training of the IT group
- Provide leadership to maintain and improve BSM technology
- Provide guidance and mentorship to IT technicians
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What This Job Offers
Job Type
Full-time
Career Level
Manager
