IT Manager

OneTogether Solutions•Hinsdale, MA

141d•$90,000 - $110,000•Remote

About The Position

OneTogether Solutions (OTS) is a majority Native-owned and operated healthcare partner for Tribal nations. We develop, manage, and operate opioid-treatment clinics and wraparound health care services to deliver clinical excellence and help save lives. Our vision is to develop and manage the highest-quality opioid treatment programs in the country. In joining OTS, you will become a part of a team that strives to treat each patient with compassion and dignity. Your efforts will directly impact the future of Tribal health care, so a passion for health care equity and a willingness to learn from Tribal partners is essential. Our clinics offer state-of-the-art outpatient treatment for adults with opioid use disorder. We have created an innovative model of highly individualized, compassionate care, and we advance science in the field of opioid use disorder. At OTS clinics, employees are valued agents for change in the opioid crisis. We are building a team of kind and dedicated individuals who are ready to make a difference. We want to work with people who love to learn and who value connection, positivity, and being part of an amazing team. The Information Technology Coordinator serves as the primary liaison between business stakeholders and Managed Service Providers (MSPs), ensuring seamless communication, efficient service delivery, and alignment of technology solutions with organizational goals. This role requires strong organizational skills, technical understanding, and the ability to manage vendor relationships while supporting internal teams. This role bridges clinical and administrative needs with technical solutions, supporting patient care through reliable technology systems. Washington/California preferred but open to all states.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field.
2+ years of experience in IT coordination or vendor management.
Strong understanding of IT infrastructure, networking, and cloud services.
Excellent communication and negotiation skills.
Ability to manage multiple priorities and projects simultaneously.
Valid driver’s license, auto insurance, and reliable transportation.
Must be able to pass state and national criminal background checks.

Responsibilities

Maintain relationships with MSPs and other technology vendors.
Ensure service level agreements (SLAs) are met and escalate issues as needed.
Manage the inventory of HIPAA-compliance IT equipment and software through approved vendors.
Provide quality customer service to both OTS staff and clinic staff when required.
Ensure MSPs follow proper incident response protocols for Protected Health Information.
Act as the primary point of contact between business units and MSPs including but not limited to: Telephany and Ruby Answering Service.
Translate healthcare workflows and other business requirements into technical specifications for MSP execution.
Provide regular updates on IT projects impacting patient care or compliance.
Review, prioritize, and dispatch service tickets to appropriate technology providers.
Track ticket progress and ensure timely resolution.
Dispatch tickets to appropriate MSP resources and monitor resolution.
Audit closed tickets for completeness and compliance with billing standards.
Assist the Director of Health Information Systems and the EHR Manager in coordinating system workflows and troubleshooting myEvolv, OpenDental, and integrated peripherals.
Assist in planning and coordinating IT projects, site expansions, and new clinic builds with development functions and MSPs.
Track milestones and ensure deliverables align with business expectations.
Assist with development functions during site expansions or new site builds.
Document processes and maintain accurate records of vendor interactions.
Perform other such duties as assigned within the scope of the position and program description, as well as those reflective of your experience, education, and ability.