IT Manager

Jars Cannabis•Troy, MI

20h•Hybrid

About The Position

JARS Cannabis is seeking an IT Manager to oversee the day-to-day IT operations for their corporate office and retail locations. This role focuses on infrastructure projects, system standardization, and vendor management, rather than day-to-day ticket resolution, as an IT Technician handles tier-1 support. The IT Manager will supervise the IT Technician and be the operational owner of all company IT systems. JARS Cannabis emphasizes a progressive, culturally inspired approach, aiming to empower industry leaders and create an inclusive workplace that celebrates creativity, community, and collaboration.

Requirements

Must be willing to submit to a background check.
Hands-on experience administering Microsoft 365 and Entra ID in a production environment.
Experience administering business networks, including switching, routing, wireless, and firewalls.
Comfortable managing vendors, contracts, renewals, and procurement.
Experience writing technical SOPs and operational documentation.
Strong project management skills - able to scope, schedule, and deliver multi-site IT projects without daily oversight.
Has supervised or mentored at least one direct report.
Comfortable supporting distributed retail locations remotely with occasional site visits.

Nice To Haves

Hands-on experience with Ubiquiti UniFi at multi-site scale.
Working knowledge of SSO and SCIM provisioning between Entra ID and SaaS applications.
Experience with a multi-site voice or contact-center platform such as Genesys, Zoom Phone, or RingCentral.
Background in multi-site retail, hospitality, or a regulated industry.
Familiarity with Intune or another MDM platform.
Cannabis industry experience (nice to have, not required).

Responsibilities

Day-to-day administration of Microsoft 365 and Entra ID, including identity, groups, licensing, conditional access, and security policies.
Manage the user, device, and access lifecycle across corporate and all retail locations.
Maintain SSO and SCIM integrations between Entra ID and business applications, and onboard new systems.
Collaborate with the Data and Systems team on identity-driven automation and provisioning.
Manage and monitor the company network across all sites, primarily using Ubiquiti for LAN, wireless, and firewalls.
Audit network health and security regularly and remediate findings.
Source and contract internet service for new retail locations and corporate sites.
Manage existing ISP contracts, renewals, and service escalations.
Administer the voice platform used in stores, including provisioning, call routing, hardware, and vendor relationships.
Manage the corporate cell phone fleet, including carrier relationships, lines, devices, MDM enrollment, and cost control.
Purchase computers, peripherals, networking gear, and IT-related equipment for corporate and retail locations.
Set hardware standards, maintain an asset inventory, and plan refresh cycles.
Negotiate with vendors and resellers, and track IT spend against budget.
Supervise the IT Technician, including priorities, coverage, performance, and professional development.
Provide tier-2 and tier-3 escalation support and occasional after-hours coverage.
Write and maintain SOPs for IT, covering onboarding/offboarding, network changes, incident response, hardware deployment, and vendor management.
Identify manual work, standardize it, document it, and automate it where appropriate.