IT Manager
WIMMER COMMUNITIES•Hales Corners, WI
•Hybrid
About The Position
Join the Wimmer Communities Team. Are you an experienced IT professional looking for a varied, fast-paced role with opportunities to grow? Wimmer Communities is seeking an IT Manager to lead technology support and help advance IT solutions across our properties and organization. We are proud to be our family-owned company and a Top Workplaces Award recipient since 2016. We value collaboration, service, work-life balance, and a welcoming workplace culture.
Requirements
- 7+ years of Information Systems experience.
- Strong knowledge of Microsoft Office, Microsoft 365, and Microsoft operating systems.
- Comprehensive knowledge of PC operating systems, networking, printing, and application support.
- Strong critical-thinking, troubleshooting, and problem-solving skills.
- Effective and professional communication skills across all levels of the organization.
- Demonstrated leadership, initiative, and strategic thinking.
- Strong commitment to customer service, ownership, and timely issue resolution.
- Ability to identify and recommend technology solutions that support digital transformation.
Nice To Haves
- Mobile device management: Intune, Jamf, or Mosyle
- RMM platforms: NinjaOne, Kaseya, or SuperOps
- XDR/security platforms: SentinelOne or Sophos
- Firewalls: Fortinet or equivalent
- Networking: HP Aruba, InstantOn, or Ubiquiti
- VoIP systems: Zoom, Cisco, or Teams
- Ticketing platforms: Jira, Zendesk, or Freshworks
Responsibilities
- Lead desktop and help desk support, ensuring timely resolution of technology issues.
- Administer and support Microsoft 365, including users, groups, permissions, policies, printing, updates, and alerts.
- Troubleshoot hardware, software, network, and application issues; prioritize incidents and document resolutions.
- Install, configure, and maintain computers, mobile devices, network equipment, printers, scanners, TVs, and other peripherals.
- Monitor systems and respond promptly to security, performance, and usability concerns.
- Support cybersecurity, fraud prevention, backups, and data-protection processes.
- Maintain surveillance cameras, video conferencing, phone systems, and door-entry systems, including DoorKing, ButterflyMX, and Amazon Key.
- Manage IT hardware, software, and equipment assets.
- Coordinate with vendors and coworkers to resolve technology issues.
- Research emerging technologies and recommend solutions for new or upgraded systems.
- Develop and maintain IT procedures, standards, and documentation.
- Integrate technology into new construction projects.
- Partner with owners to address IT needs, including occasional onsite support at personal residences.
Benefits
- Competitive base salary
- Generous PTO beginning on day one
- Medical, dental, and vision insurance
- Health Savings Account and Flexible Spending Account
- Employer-paid life, AD&D, and short-term disability insurance
- 401(k) plan with company match
- Discounted rent at Wimmer apartment communities
- Access to Wimmer property amenities, including pools, fitness centers, and community rooms
- Company events, including golf outings, Brewers games, river cruises, and holiday celebrations
- Opportunities to participate in community and charitable initiatives
- A collaborative, family-oriented company culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
