IT Manager

Southern Tire Mart•Columbia, MS

1d•Onsite

About The Position

Southern Tire Mart is seeking an experienced IT Manager to oversee IT operations and manage a team of 15-20 employees. This role involves managing the Service Desk, ensuring efficient IT operations, and aligning IT goals with the company's growth strategy. The ideal candidate will have a strong background in IT management, people leadership, and a solid understanding of IT infrastructure and operations, particularly in supporting multi-location retail environments. This is an on-site position at the Columbia, MS corporate office.

Requirements

7+ years of IT management experience, leading teams of similar size.
Experience managing Service Desk and IT Operations teams.
Strong people-management, organizational, and communication skills.
Ability to manage competing priorities in a fast-paced environment.
Comfortable holding teams accountable while remaining supportive.
Must work on-site at the Columbia, MS corporate office (this is not a remote role).
Working understanding of basic networking concepts (LAN/WAN, firewalls, VPNs).
Working understanding of server and infrastructure fundamentals.
Working understanding of core IT systems and operational processes.
Ability to communicate effectively with technical teams.

Nice To Haves

Experience supporting multi-location retail, logistics, or field-service organizations.
Background in infrastructure, networking, or systems administration.
Experience managing IT operations in a growing organization.

Responsibilities

Manage, mentor, and support an established IT team of 15–20 employees.
Oversee a Service Desk supporting 300+ retail and service locations.
Set daily and weekly goals and ensure consistent execution.
Keep the team focused, organized, and accountable on day-to-day work.
Conduct regular one-on-ones, coaching, and performance feedback.
Foster a collaborative, professional, and results-driven team environment.
Serve as a visible and dependable manager for the IT organization.
Oversee day-to-day IT operations, including Service Desk and end-user support, network and connectivity, servers, infrastructure, and core systems, and business-critical software and applications.
Ensure incidents and escalations are handled efficiently and appropriately.
Support incident response, root-cause analysis, and continuous improvement.
Help translate business needs into clear IT goals.
Communicate status, risks, and progress to executive leadership.
Play a role in aligning IT operations with the company’s growth and expansion plans.