IT Manager

Community Health Center of Buffalo•Buffalo, NY

12d•Hybrid

About The Position

The Information Technology Manager oversees, maintains, and secures the comprehensive information technology infrastructure of our community health center network. In this hands-on leadership role, you will be responsible for day-to-day IT operations across multiple clinical and administrative sites. You will ensure continuous system availability, robust cybersecurity defenses, strict HIPAA compliance, and seamless integration with our eClinicalWorks Electronic Health Record (EHR) systems. This role bridges IT strategy and daily technical support to help deliver high-quality patient care to underserved populations across Western New York.

Requirements

Bachelor’s degree in IT, Computer Science, Cybersecurity, or equivalent technical experience.
3-5 years in IT management with at least 2 years in a regulated healthcare environment (FQHC, hospital, or medical practice).
Robust working knowledge of HIPAA, HITECH, and standard healthcare compliance frameworks.
Advanced administration of Windows Server, Active Directory, M365/Entra ID, and virtualization (VMware/Hyper-V).
Hands-on experience with routing, switching, firewalls (SonicWall/Fortinet/Cisco), VPNs, VoIP systems, and virtual platforms.
Direct experience troubleshooting major eClinicalWorks EHR/PM platforms and managing external health information exchange (HIE) interfaces.
Proven deployment and alignment with NIST/CIS frameworks, EDR/MDR solutions, multi-factor authentication (MFA), patch management, and Security Risk Assessments (SRA).
Ability to translate complex tech issues into simple, actionable language for non-technical clinical staff and executives.
Strong analytical skills to prioritize a shifting workload and manage competing priorities effectively.
Applicants must be currently authorized to work in the United States without the need for employer visa sponsorship.

Nice To Haves

CPHIMS, CISSP, CCNA, Security+, or Microsoft Certified Expert.

Responsibilities

Maintain, troubleshoot, and optimize local area networks (LAN), wide area networks (WAN), Wi-Fi topology, and secure VPNs for all sites and remote users.
Supervise the deployment, configuration, tracking, and maintenance of all hardware, including physical servers, virtual machines, workstations, laptops, and mobile devices.
Manage enterprise telecommunications infrastructure, including VoIP phone systems, call center routing, and digital communication tools.
Oversee relationships with third-party vendors, manage service level agreements (SLAs), and handle procurement for all IT equipment, software licenses, and cloud-based services.
Collaborate with clinical teams to maximum uptime, system speed, data security, and workflow optimization of the eClinicalWorks Electronic Health Record (EHR) and Practice Management (PM) systems.
Ensure seamless data exchange and interface connectivity (HL7/FHIR) between the eClinicalWorks EHR, laboratory systems, digital dental imaging, and external health information exchanges (HIEs).
Maintain rigorous HIPAA and HITECH compliance across all technical infrastructures to ensure the security of patient PHI.
Manage firewalls, endpoint detection and response (EDR), intrusion detection systems (IDS), regular patch management, and strict multi-factor authentication (MFA).
Conduct regular internal vulnerability assessments and oversee the Security Risk Assessment (SRA).
Maintain, routinely test, and update the organization’s IT Disaster Recovery (DR) and Business Continuity plans to minimize downtime during outages or emergencies.
Lead a small team to establish clear performance expectations and foster a collaborative, service-oriented culture.
Act as the escalation point for complex technical issues, providing hands-on engineering and troubleshooting support alongside the team when required.
Develop, execute, and track ongoing cybersecurity awareness training and basic technical onboarding for clinical and administrative staff.
Perform other duties, projects, and tasks assigned to support changing clinical and organizational needs.