IT Manager

SUMMIT HOTEL PROPERTIES INC•Bee Cave, TX

9d•Onsite

About The Position

The IT Manager is responsible for establishing and reviewing the company's IT environment and architecture, identifying opportunities for improvements in security, reliability, performance, and cost reduction. This role involves staying updated on IT innovations, managing servers and network infrastructure, ensuring IT security, and supporting hotel properties with IT compliance and infrastructure. Additionally, the IT Manager supports IT administration for SOX compliance, manages desktop support, and oversees the telecommunications system.

Requirements

8+ years of IT management or senior IT support experience
Strong knowledge of network infrastructure
Strong knowledge of cybersecurity best practices
Strong knowledge of server and systems administration
Excellent problem-solving skills
Excellent communication skills
Excellent leadership skills
Strategic thinking
Technical expertise
Risk management
Organizational training and planning skills

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, or related field
Experience with compliance frameworks (e.g., PCI, SOX)
Experience with AI infrastructure

Responsibilities

Establish and review IT environment/architecture annually, identifying opportunities for hardware and software changes to improve security, reliability, performance, accessibility, or cost.
Stay abreast of IT and technology innovations and trends, making recommendations for the company's IT infrastructure.
Maintain and periodically update the IT Network map.
Monitor servers and critical functions for security, performance, reliability, and accessibility.
Perform timely software maintenance and patching.
Troubleshoot and rectify server performance issues.
Develop, maintain, and execute a schedule for hardware and software maintenance, support, and end-of-life management.
Continuously monitor IT security to maintain a high level of security.
Develop and maintain response plans to potential IT breaches.
Identify, recommend, and implement improvements to IT security.
Develop and train staff on IT security protocols and best practices.
Assist hotel properties with becoming and maintaining PCI compliance.
Assist property managers and brands in supporting hotel IT environments through IT evaluations and recommendations.
Support SOX program and testing related to IT.
Plan, schedule, and perform periodic back-up and recovery testing.
Develop, review annually, periodically test, and maintain disaster recovery plans.
Periodically report IT metrics such as help desk tickets and up-time.
Accomplish financial objectives by forecasting requirements, scheduling expenditures, analyzing variances, and initiating corrective action.
Develop specifications for hardware and software purchases.
Maintain relationships with key vendors for the purchase and support of IT hardware and software.
Maintain and periodically report an inventory of all users and IT assets.
Provide desktop support for staff PCs, printers, copiers, software, and office applications.
Provide training support for software for staff.
Develop, periodically review, maintain, and execute a schedule for managing desktop assets.
Manage user access (new hires, terminations, and changes) based on organization policies and requests.
Assist in the management and support of the phone system.