IT Manager

Avoca•New York, NY

9d•$120,000 - $145,000•Onsite

About The Position

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. We're hiring our first IT Manager to own the full technology environment at Avoca. This is a foundational role sitting within Operations — you'll be responsible for everything from day-to-day employee support and SaaS administration to leading the IT build-out of our NYC headquarters. You'll report to the Head of Operations and work closely with every team in the company as we scale from 100 to 200+ employees.

Requirements

5+ years of experience in IT management or systems administration, ideally at a high-growth startup
Hands-on experience with Google Workspace and a modern MDM platform (Rippling, Jamf, Kandji, or equivalent)
Strong networking fundamentals — VLANs, Wi-Fi infrastructure, firewalls, DNS/DHCP
Experience with identity and access management tools (Okta, Active Directory, or equivalent)
Track record of supporting an office build-out or major infrastructure project end-to-end
Strong vendor management and analytical skills; comfortable building a cost-benefit case and making a recommendation
Clear, confident communicator who can translate technical decisions for non-technical stakeholders

Nice To Haves

familiarity with AI tooling governance, SaaS security reviews, or relevant certifications (CompTIA, Google IT, AWS)

Responsibilities

Own IT onboarding for every new hire — configure devices, provision accounts, and ensure day-one readiness across the company
Lead the IT build-out of Avoca's NYC office, including network design, Wi-Fi infrastructure, AV/conferencing systems, and physical access control
Administer Avoca's SaaS stack (Google Workspace, Slack, Notion, HubSpot, Zoom, and others) — managing access, integrations, and licensing
Serve as the primary point of contact for all hardware and software issues; keep the team unblocked and moving fast
Own endpoint security, identity and access management, and IT policy enforcement across the organization
Drive IT process improvement, develop and manage ticketing and escalation workflows, and prepare and refine standard operating procedures
Evaluate vendors, run cost-benefit analyses on tool upgrades and renewals, and ensure Avoca is getting best-in-class value
Track and manage hardware and software inventory; manage laptop lifecycle from procurement through offboarding